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Operations Manager

3 months ago

Riverside, United States Marsden Services Full time

Company Overview

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.


Job Summary

The Operations Manager directs the activities and will oversee the training and development of a team in the Riverside, CA market, and will provide a safe and respectful work environment for all. The Operations Manager will lead a dynamic group in executing a high level of customer care.

Through effective communication and Company support, the Operations Manager will focus on five key areas:

Leadership – Demonstrate leadership and retaining the right people to support the growth of our accounts.

Employee Engagement – Engaging and having direct contact with our workforce every day to create a great employee experience.​

Customer Engagement – Creating “Raving Fans” of our client through positive customer relationships.

Growth – Identifying opportunities that improve our client’s services and deliver growth.

Safety - Proactively lead safety initiatives to ensure a safe work environment for all employees.


Key Responsibilities

  • Manages field leaders and employees at customer facilities to ensure that customer expectations and agreed upon KPIs are met.
  • Holds team accountable to key performance indicators, process execution and company policies.
  • Results-driven with experience developing and executing a plan to improve results quickly, as well as communicating and celebrating positive results.
  • Spearheads the development, communication and implementation of effective growth strategies and processes. Drives standardization efforts.
  • Partner with internal stakeholders to identify business opportunities and solutions.
  • Ensures standards for service quality, safety, equipment, and performance are maintained and that cost-effective resources are used to maximize service standards.
  • Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to scope of work.
  • Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same.
  • Advises on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures managers and supervisors are adhering to company policy and administering practices in fair and equitable manner.
  • Manages P&L and controls expenses effectively.
  • Hires, trains, develops and delegates staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate.
  • Keeps up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance.


Skills and Qualifications

  • Ability to drive positive results and plans to improve metrics.
  • Must have a coaching mindset and be a champion of your team.
  • Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like
  • Build authentic relationships within the organization, with customers, and with the community. Strong employee and customer focus
  • Experience managing complex projects and bids
  • Clearly demonstrates exceptional business acumen, critical thinking, sound decision making, and creative problem-solving skills
  • Demonstrated ability to execute on established strategic vision to drive successful completion of objectives and key results
  • Possess personal qualities of integrity, credibility, and commitment to the organizational values
  • Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the business
  • Proficient written and verbal English communication
  • Ability to work in a fast-paced environment with changing priorities
  • Ability to work a flexible schedule aligned with customer and employee needs


Education and Experience

  • 5+ years of experience leading a service-based field organization. Janitorial, facilities services or other service-related industry highly preferred
  • Significant experience in a mobile leadership role with responsibility for a decentralized workforce and multiple customers
  • 5+ years of account management experience
  • Strong financial acumen
  • Highly knowledgeable of California labor laws
  • Bachelor’s degree: and/or equivalent experience preferred


Business Conduct

  • Commits to behave in compliance with the company’s values and Code of Conduct
  • Builds a culture of work safety and leads by example with one's own safe behavior
  • Treats co-workers with respect and approaches conflict with positive intent and professionalism
  • Asks questions to understand why we do what we do and how we do it - champions change when improvements can be made


Travel

  • Frequent daily travel within assigned territory, driving personal vehicle and/or company vehicle


Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


AAP/EEO Statement

Marsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.