Customer Service Representative

2 weeks ago


Boston, United States Dart World, Inc. Full time

Dart World, Inc. is on the hunt for passionate individuals to join our dynamic team As a leading marketer of darts, dartboards, and dart accessories for over 50 years, we've built a legacy of excellence that caters to both professional and recreational players. Our high-quality products are enjoyed by enthusiasts around the globe, from specialty dart shops to major online retailers and sporting goods stores. Join us at Dart World and be part of a globally recognized brand that brings the thrill of the game to life, inspiring players of all skill levels.


Summary: We are seeking a Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Data entry of orders into SAP System
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services


Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


Additional Info:

  • Competitive base salary
  • 100 % Company paid health insurance
  • 401(K) matching (after 3 months)
  • 8 paid holidays, and 2 additional floating days
  • Generous PTO
  • Position is located full-time in Boston, MA – North Station

 

Dart World, Inc. is an equal opportunity employer. We are committed to providing a fair and inclusive work environment, and all employment decisions are based on merit, qualifications, and business needs without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability, or any other protected status.



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