Customer Service Representative

3 weeks ago


Middletown, United States Willow Grace Veterinary Hospital Full time
IMMEDIATE HIRE: Full-Time Customer Service Representative
Location: Willow Grace Veterinary Hospital

Are you passionate about providing exceptional customer service? Willow Grace Veterinary Hospital is seeking a dedicated and enthusiastic Customer Service Representative to join our team. We are looking for someone who truly embodies our core values of compassion, professionalism, and excellence in care.

Key Responsibilities:
  • Schedule appointments efficiently and accurately.
  • Handle incoming phone calls and provide compassionate, helpful responses.
  • Greet and check in/out clients, ensuring a smooth and welcoming experience.
  • Discuss payment options with clients clearly and professionally.
  • Assist with end-of-life paperwork and provide empathetic support during difficult moments.
  • Maintain a clean and welcoming environment for our clients and their pets.
  • Perform other duties as needed to support a positive and organized clinic atmosphere.

Requirements:
  • Exceptional customer service skills, with an emphasis on compassion and empathy.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Strong communication skills and a team-oriented mindset.
  • Previous experience in a veterinary or medical setting is a plus but not required.

Why Join Willow Grace?
  • Be part of a compassionate, supportive team that truly cares about pets and their owners.
  • Opportunities for growth and learning in a nurturing environment.
Learn More

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