Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the YMCA of Delaware. As a key member of our staff, you will be responsible for providing exceptional service to our members and prospects, ensuring they have a positive experience with our organization.
About the Role:
- Provide excellent customer service to members and prospects through various communication channels.
- Contribute to team efforts by achieving related results as needed.
- Manage large volumes of incoming calls and respond to inquiries in a timely and professional manner.
- Engage members to build sustainable relationships based on trust and open communication.
- Address membership complaints and comments, providing solutions and follow-ups to ensure resolution and member satisfaction.
Requirements:
- Strong interpersonal and communication skills to serve diverse communities.
- High school diploma or equivalent experience and/or education.
- Ability to communicate effectively and possess good human relation skills.
- Basic knowledge of computers and ability to work in a fast-paced environment.
- Previous customer service, sales, or related experience is an asset.
Benefits:
- 12% employer-funded retirement plan upon meeting eligibility requirements.
- Learning and development workshops to enhance your skills and career advancement opportunities.
- Career growth and professional development in a dynamic and supportive environment.
Salary: $15-$20 per hour, depending on experience and qualifications. Estimated annual salary: $31,200-$41,600.
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