Customer Service Representative

2 days ago


Middletown, Delaware, United States YMCA of Delaware Full time
Job Description:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the YMCA of Delaware. As a key member of our staff, you will be responsible for providing exceptional service to our members and prospects, ensuring they have a positive experience with our organization.

About the Role:

  • Provide excellent customer service to members and prospects through various communication channels.
  • Contribute to team efforts by achieving related results as needed.
  • Manage large volumes of incoming calls and respond to inquiries in a timely and professional manner.
  • Engage members to build sustainable relationships based on trust and open communication.
  • Address membership complaints and comments, providing solutions and follow-ups to ensure resolution and member satisfaction.

Requirements:

  • Strong interpersonal and communication skills to serve diverse communities.
  • High school diploma or equivalent experience and/or education.
  • Ability to communicate effectively and possess good human relation skills.
  • Basic knowledge of computers and ability to work in a fast-paced environment.
  • Previous customer service, sales, or related experience is an asset.

Benefits:

  • 12% employer-funded retirement plan upon meeting eligibility requirements.
  • Learning and development workshops to enhance your skills and career advancement opportunities.
  • Career growth and professional development in a dynamic and supportive environment.

Salary: $15-$20 per hour, depending on experience and qualifications. Estimated annual salary: $31,200-$41,600.



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