Network Operations Center Manager

6 days ago

Knoxville, United States RCN Technologies Full time
Are you an exceptional leader with a passion for driving growth and creating impactful customer experiences Do you revel in the world of technology and have a relentless drive for excellence If so RCN Technologies invites you to join our extraordinary team as a Network Operations Center (NOC) Manager. We are not just another tech company we are trailblazers disrupting the market with our commitment to unmatched customer service and cuttingedge solutions.

Why RCN Technologies
At RCN Technologies our company culture revolves around our Core Values: "Enjoy the Journey" "Embrace Development" "Extreme Ownership" "Stronger United" and "Create Wow." Our team members embody these values daily creating a fantastic work environment where innovation and growth thrive. We invest in our employees professional development by providing access to topnotch industry training and integrating with key partners to ensure you stay at the forefront of the everevolving technology landscape.

Extraordinary Opportunities Await
Joining RCN Technologies means being part of a dynamic industry that continuously changes and grows. Our focus on new technologies like 5G Private Cellular Networks and Mobile Connectivity Solutions means you will be working on groundbreaking projects and solutions that redefine the way people connect.

We Value Our Team
We dont just talk about teamwork; we actively foster it. Our EOS business operating system empowers collaboration across the organization ensuring that your voice is heard and valued. Our leadership team is engaged and approachable inviting contributions from every employee regardless of rank. We celebrate individual successes and accomplishments through team lunches recognition programs and an ontap beer to toast to your achievements.

Proud of Our Achievements
As a company we have achieved significant milestones earning a spot on the Inc. 5000 list for three consecutive years and becoming the first womanowned business globally to be certified in 5G technology by the industry leader in enterprise cellular solutions. Our dedication to our employees has led to being consistently rated as a Top Workplace by the Knoxville News Sentinel.

WorkLife Integration Matters
We understand that work and life should go hand in hand. At RCN Technologies we support worklife integration through flexible schedules and leave benefits work from anywhere days as well as inclusive family events during and after work hours. We want you to thrive in both your personal and professional journeys.

Join the Innovation
As our NOC Manager you will play a pivotal role in driving operational excellence fostering team growth and optimizing customer experiences. You will be at the forefront of our innovative solutions disrupting traditional telecommunications and connectivity channels.

What Youll Do
  • Lead and motivate a crossfunctional team to achieve strategic objectives and drive company growth.
  • Ensure exceptional customer service throughout the deployment and post sales support journey.
  • Manage and optimize our network operations and customer support teams providing industryleading services for monitoring maintenance support field service testing systems maintenance security management training development and technical projects.
  • Implement and maintain quality standards processes and controls for successful service delivery and product assembly.
  • Collaborate with stakeholders to develop improvements to products based on field testing customer feedback and new ideas.
  • Maintain accountability for employee job requirements success criteria policies and procedures fostering a culture of extreme ownership.
  • Drive continuous improvement efforts increasing efficiency and accuracy across operations.
  • Plan and recruit to maintain necessary staffing levels for successful operations.
How to Apply
Please apply through our careers portal at Make sure to include a resume cover letter and any work samples relevant to the communicating your ability to be successful at the position.

Requirements
  • Exceptional Leadership: Proven track record of successfully leading teams and motivating employees.
  • Experience and Education: At least 35 years in a team leadership position and a degree in Business Information Technology Management Information Systems or a relevant field.
  • Tech Savviness: Passion for technology and sufficient understanding of network topology and network management.
  • Certifications and Training: Certifications from industry leaders such as Cradlepoint Cisco Digi Inseego Peplink Juniper Fortinet Velocloud Palo Alto and Citrix are highly valued along with relevant training to enhance your expertise.
  • Organizational Wizardry: Proficiency in managing multiple departments and initiatives concurrently.
  • Strategic Vision: Ability to make critical decisions and devise organizational plans for success.
  • Entrepreneurial Mindset: A hunger for driving growth and seeking out opportunities for improvement.
  • Superior ProblemSolving Skills: Capability to tackle complex challenges and find innovative solutions.
  • Excellent Communication: Stellar verbal and written communication skills to engage with stakeholders.
  • Technology Knowhow: Knowledge of Wireless Technology Networking and Telecommunications preferred (5G 4G cellular networking WiFi systems POTS systems local networking Private cellular IoT systems and more).
  • Collaborative Spirit: Ability to work effectively with others on a common task respecting the needs and contributions of the team.


Benefits
  • Competitive Compensation: We recognize and reward excellence with competitive compensation tailored to your experience and achievements.
  • Health Coverage: We offer health vision and dental insurance options to ensure your wellbeing (Health/Dental: 55% employer paid Vision: 100% employer paid).
  • WorkLife Flexibility: Enjoy Flex Days (work from anywhere) Unlimited Paid Time Off and 4 weeks of Paid Parental Leave for worklife integration (all are earned benefits).
  • FamilyFriendly Environment: We encourage a familyfriendly atmosphere where you and your loved ones can join us for various events.
  • Innovative Workspace: Our brandnew purposebuilt office in downtown Knoxville provides a dynamic environment.
  • Continuing Education: Access to both handson and online courses to support your professional development.
  • Company Culture: Our engaging work environment casual dress code teambuilding meals and activities and fully stocked refrigerators snacks and beer taps create a positive and fun workplace.
Ready to Thrive
If youre an extraordinary leader with a passion for technology and innovation join RCN Technologies and take part in shaping the future of connectivity. Apply now to be part of our extraordinary team and leave your mark on the technology industry.

What You ll Do Your seat will have the following roles and responsibilities, though there will be new needs and activities that develop during your time here that you ll be involved with as well: Cellular Network Device & Data Proactive Monitoring & Maintenance Cellular Network Device & Data Troubleshooting & Support Cellular Network Device Provisioning & Programming Cellular Network Device & Data Tech Support & Projects Cellular Network Device & Data Systems Maintenance & Lab Testing Internal Training, Development, & Maintenance It is important that all team members embody RCN s Core Values: Enjoy the Journey, Embrace Development, Extreme Ownership, Stronger United, and Create Wow. You may perform other duties outside of job description when needed. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. This position requires the ability to operate a telephone, computer, calculator, copi

Education

Degree would be a plus, but not required

  • Network Operations Center Manager

    4 weeks ago

    Knoxville, Tennessee, United States Lorven Technologies Full time

    Job Title: Network Operations Center AdministratorAt Lorven Technologies, we are seeking a highly skilled Network Operations Center Administrator to join our team. As a key member of our IT infrastructure team, you will be responsible for supporting the day-to-day operations of our network infrastructure, including troubleshooting, monitoring, and...

  • Network Operations Center Manager

    4 weeks ago

    Knoxville, Tennessee, United States Lorven Technologies Full time

    Job Title: Network Operations Center AdministratorLorven Technologies is seeking a highly skilled Network Operations Center Administrator to join our team. As a key member of our IT infrastructure team, you will be responsible for supporting and maintaining our network infrastructure, ensuring high availability and performance.Key Responsibilities:Support...

  • Network Operations Center Manager

    3 weeks ago

    Knoxville, Tennessee, United States RCN Technologies Full time

    Job Title: Network Operations Center ManagerRCN Technologies is seeking an exceptional leader to join our team as a Network Operations Center Manager. As a key member of our organization, you will be responsible for leading and motivating a cross-functional team to achieve strategic objectives and drive company growth.Key Responsibilities:Lead and motivate a...

  • Network Operations Center Manager

    2 weeks ago

    Knoxville, Tennessee, United States RCN Technologies Full time

    Network Operations Center ManagerRCN Technologies is seeking an exceptional leader to join our team as a Network Operations Center Manager. As a key member of our team, you will be responsible for leading and motivating a cross-functional team to achieve strategic objectives and drive company growth. You will ensure exceptional customer service throughout...

  • Network Operations Center Manager

    2 weeks ago

    Knoxville, Tennessee, United States RCN Technologies Full time

    Job OverviewWe are seeking a highly skilled and experienced Network Operations Center Manager to join our team at RCN Technologies. As a key member of our operations team, you will be responsible for leading and motivating a cross-functional team to achieve strategic objectives and drive company growth.Key ResponsibilitiesLead and motivate a cross-functional...

  • Network Operations Center Manager

    2 weeks ago

    Knoxville, Tennessee, United States RCN Technologies Full time

    Unlock Your Potential as a Network Operations Center ManagerAre you a visionary leader with a passion for driving growth and innovation in the technology sector? Do you thrive in fast-paced environments where no two days are ever the same? If so, RCN Technologies invites you to join our dynamic team as a Network Operations Center (NOC) Manager.As a NOC...

  • Network Operations Center Manager

    2 weeks ago

    Knoxville, Tennessee, United States RCN Technologies Full time

    About RCN TechnologiesWe are a dynamic company that continuously innovates and grows in the technology industry. Our focus on new technologies like 5G, Private Cellular Networks, and Mobile Connectivity Solutions means you will be working on groundbreaking projects and solutions that redefine the way people connect.Our CultureWe value teamwork,...

  • Network Operations Center Manager

    2 weeks ago

    Knoxville, United States RCN Technologies Full time

    Are you an exceptional leader with a passion for driving growth and creating impactful customer experiences Do you revel in the world of technology and have a relentless drive for excellence If so RCN Technologies invites you to join our extraordinary team as a Network Operations Center (NOC) Manager. We are not just another tech company we are...

  • Network Operations Center Manager Position

    2 weeks ago

    Knoxville, Tennessee, United States RCN Technologies Full time

    Unlock Your Potential as a Network Operations Center ManagerAre you a visionary leader with a passion for driving growth and innovation in the technology sector? Do you thrive in a dynamic environment where creativity and problem-solving skills are valued? If so, RCN Technologies invites you to join our team as a Network Operations Center (NOC) Manager.About...

  • Network Operations Center Technician

    3 weeks ago

    Knoxville, Tennessee, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Network Operations Center Technician to join our team. As a NOC Technician, you will be responsible for providing technical support and assistance to our network operations team.Key Responsibilities:Provide technical support and assistance to the network operations teamAssist with ongoing projects and upgrades to our...

  • Network Operations Center Administrator

    2 months ago

    Knoxville, Tennessee, United States Lorven Technologies Full time

    Job Title: Network Operations Center AdministratorLocation: OnsiteDuration: 6+ Months contractJob Summary:Lorven Technologies is seeking a highly skilled Network Operations Center Administrator to support our network infrastructure. As a key member of our team, you will be responsible for ensuring the smooth operation of our network, providing technical...

  • Network Operations Center Specialist

    2 weeks ago

    Knoxville, Tennessee, United States Lorven Technologies Full time

    Job Title: Network Operations Center AdministratorAt Lorven Technologies, we are seeking a highly skilled Network Operations Center Administrator to join our team. The successful candidate will be responsible for supporting our network infrastructure and ensuring the smooth operation of our systems.Key Responsibilities:Support and maintain our network...

  • Network Operations Center Engineer

    3 weeks ago

    Knoxville, Tennessee, United States Ampcus Full time

    Ampcus Inc. Job OpportunityAmpcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly skilled Network Operations Center Engineer to join our team.Key Responsibilities:Monitor network performance and respond to alerts in a timely manner.Collaborate with cross-functional teams to resolve complex technical...

  • Network Operations Center Engineer

    4 days ago

    Knoxville, Tennessee, United States Ampcus Full time

    Job Title:NOC EngineerJob Summary:Ampcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly skilled Network Operations Center Engineer to join our team.Key Responsibilities:Monitor network performance and respond to alerts in a timely manner.Collaborate with cross-functional teams to resolve complex technical...

  • Network Operations Center Administrator

    5 months ago

    Knoxville, United States Lorven Technologies Full time

    Job Title: Job Title: Network Operations Center Administrator Location: Knoxville, TN - Onsite Duration: 6+ Months contract Support the following technologies and processes: Line of business applications & In-house technologies Active Directory/SCCM/MECM SAN Application servers File servers Communication servers Edge devices LAN, VLAN &...

  • Travel Center Operations Manager

    2 weeks ago

    Knoxville, Tennessee, United States PILOT Full time

    Pilot Company is a leading network of travel centers with a strong commitment to quality and customer service. We are seeking a skilled and motivated Shift Lead to join our team at our travel center locations. As a Shift Lead, you will be responsible for supervising employees and general operations of the store. The ideal candidate will possess excellent...

  • Travel Center Operations Manager

    1 month ago

    Knoxville, Tennessee, United States Pilot Company Full time

    Job DescriptionPilot Company is a leading network of travel centers with a strong commitment to customer service and quality. We are seeking a skilled Shift Leader to join our team and oversee the daily operations of our store.Key Responsibilities:Supervise employees and ensure excellent customer serviceAssist managers with tasks to maintain a well-run...

  • Travel Network Operations Specialist

    3 days ago

    Knoxville, Tennessee, United States TEKsystems Full time

    Join a Dynamic Team as a Travel Network Operations SpecialistAt TEKsystems, we are seeking entry to mid-level network technicians to help with ongoing projects and general support in our Network Operations Center (NOC). As a Travel Network Operations Specialist, you will be responsible for providing technical expertise and support to our travel technology...

  • Network Operations Specialist

    2 months ago

    Knoxville, United States Mediacom Communications Full time

    Position Overview: We are seeking a Network Operations Specialist responsible for monitoring the Network Operations Center (NOC) and reacting to alarms/events generated within an infrastructure monitoring platform based on corresponding procedures. Company Benefits: Company Provided Equipment Hybrid schedule Health, vision, and dental insurance Paid...

  • Travel Operations Manager

    7 days ago

    Knoxville, Tennessee, United States Pilot Travel Centers, LLC Full time

    Travel Center Shift Lead RolePilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division serves as a vital part of our operations.Key Responsibilities: Lead a team of travel center staff Ensure seamless customer...