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OnBase System Administrator

1 month ago

Madison, United States Performix Full time

Job description

This is an electronic content management system Administrator/Developer position. This position plans designs develops tests implements and modifies Electronic Document Management (EDM) solutions.

This position is responsible for advanced OnBase administration and operational support including platform and system incident/problem resolution service and change request processing according to Client (DOT) established service level agreements (SLA) and regular administration tasks and health checks to keep DOT s OnBase systems running at optimal performance for our customers.

Under general supervision of the Document Management Unit supervisor this position will provide advanced OnBase Administrator/Developer technical leadership for complex EDM projects which have a significant impact within DOT and/or for DOT s external partners and customers.

This position performs systems analysis and provides advanced OnBase Administrator/Development services in the planning development and implementation of complex EDM projects.

This position provides OnBase administration and consulting and performs duties consistent with DOT s strategic goals and objectives.

This position proposes creates and implements policies standards procedures and guidelines for utilizing DOT s OnBase platforms and systems.

Clients include a wide variety of DOT professional and supervisory staff as well as end users throughout DOT and/or other partner agencies private sector entities and the public. This includes interaction with personnel in the Bureau of Information Technology Services (BITS) and throughout DOT divisions vendors Division of Enterprise Technology (DET) personnel etc.

Work is multitasking in nature selfinitiated and conducted independently.



Top Skills & Years of Experience

Considerable knowledge of and experience in requirements gathering and solution analysis

Experience planning designing testing implementing and modifying Electronic Content Management (EDM) solutions

OnBase Certified System Administrator certification or OnBase Certified Installer designation is required

OnBase Certified Workflow Administrator certification or OnBase Certified Workflow Engineer certification

OnBase Work View Certification and OnBase Certified Application Programming Interface (API) Certification

Extensive knowledge of and onthejob experience developing document types keywords queries reports forms import processes and Workflow solutions

Demonstrated ability to write custom queries in Oracle and SQL Server

Experience performing OnBase system upgrades

Advanced knowledge of and experience with resolving OnBase technical issues via utilization of debugging research and investigation techniques

Significant ability to understand and apply standard EDM concepts practices and procedures

Ability and judgement to perform job functions independently

Knowledge of incident management and escalation procedures

Excellent written and verbal communication skills working with customers peers and agency leadership.

Experience creating technical documentation

Ability to work in a versatile environment with a team oriented focus

Considerable skill and ability in the coordination of team members and business area experts

Knowledge of emerging technologies with a focus on electronic document management and related technology industry trends

Experience researching proposing applying and implementing IT related policies procedures standards and guidelines

Demonstrated skill in problem resolution and technical support technologies

Ability to effectively provide information and training to customers team members and other stakeholders.