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Help Desk Support Analyst
4 months ago
Must Haves:
- 3 years helpdesk support
- Experience answering calls/emails within 1 hour SLA or escalation
- Experience in a busy / heavy volume environment - 12-18 requests handled per day per analyst
- Providing support to remote users – home and other office locations via phone/zoom/facetime
Nice to haves
- Working in law firm experience plus
- Knowledge of iManage, ChromeRiver, Power PDF, 3E Financial System, Intapp Intake/Conflicts systems