Help Desk Support Part-Time

7 days ago

Chicago, United States TXODDS Full time
Overview

As a PartTime Help Desk Support you will play a role in ensuring the efficiency security and technological reliability of our team of analysts. Your key responsibilities will include the installation configuration and maintenance of software applications on employee workstations enhancing overall workflow efficiency and addressing support needs of the organization from a technology aspect. The role covers night and weekend hours and will also assist in special projects as needed to sustain a robust and efficient technology infrastructure.

What youll do

Install configure and maintain software applications on office workstations.

Escalate issues that occur in workstations internet connectivity streaming services hardware and other inoffice equipment.

Audit inventory and apply approved software updates and aligning with existing company policies.

Quickly address issues during gameday operations to optimize data collection troubleshoot issues and documenting technical support to endusers to ensure a secure and stable computing environment.

Work availability for nights weekends and holiday shifts as needed.

What we expect

  • Experience with endpoint management provider ESET or related provider.
  • Confidence in making decisions and managing multiple tasks against tight deadlines.
  • Exceptional communication and interpersonal skills capable of working cohesively with various teams.
  • Experience with productivity management software; Jira Confluence and Monday preferred
  • Collaborates and communicates well within a team contributing to group goals and projects.
  • This is not a remote position. Reliable private or public transportation to the downtown Chicago office is required.
  • Adaptability to swiftly changing environments and the ability to remain poised under pressure.
  • English skills (written and spoken) are required.
Nice to have
  • Deep knowledge of operating systems current equipment and technologies enterprise backup and recovery procedures and system performance monitoring tools
  • A background in computer science or a related field.
  • Handson expertise in implementing configuring and testing officelaptop workstation and software solutions preferably in a startup environment.
  • Working knowledge ofcomputer networking Lenovo DellOffice 365 products VoIP platform 3CX and scheduling software.

What we offer

  • Be a part of cuttingedge live sports data operations.
  • An open and collaborative working atmosphere
  • Opportunities for personal and professional development
  • Group outings and team meals
  • Paid time off
  • Paid training
  • Branded merchandise
  • Location: Chicago IL (River North steps from Brown Line)
  • Employment Type: FullTime

Our recruitment process includes an initial discussion a practical challenge to assess your general infrastructure knowledge and a comprehensive interview exploring your problemsolving strategies and team collaboration abilities.

Excited to oversee our live data operations Apply today and help drive our realtime decisionmaking processes to new heights

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