Emergency Operations Center Manager, Aviation

2 months ago

Dover, United States Fireside Partners Inc. Full time

As an industry-leading 24/7 worldwide emergency services provider, Fireside stands at the forefront of safeguarding some of the most distinguished brands globally. As an emergency services provider, we focus on services and support for response coordination and work with companies to enhance their Emergency Response programs. A candidate must possess strong managerial skills, specifically with managing/mentoring a team along with operations and workflow management experience. This role is located in Dover, DE and is responsible to work onsite. Candidates that do not reside in the DE area will be considered. Relocation packages will be offered.


The Emergency Operations Center Manager (EOC Manager) is responsible for the oversight, guidance, and development of all Emergency Operations Center (EOC) personnel, services, and activities. This position fills the "Response Coordinator" role for emergency response cases during emergency responses, looks to maximize the retention of Fireside's Service Agreement clients, is responsible to maintain 24/7/365 monitoring coverage (Flight Monitoring of private/corporate aircraft, Marine Vessel Monitoring, and Hazardous Event Monitoring Services) and will build and sustain the trained experienced team, technical capabilities, and infrastructure of the EOC. This is an Emergency Response role, with significant time demands that often extend before or after regular duty hours. This position requires effective decision-making in very high-stakes situations. Further duties and responsibilities are listed below:

 

  • Oversee all operations in the EOC, including flight and marine monitoring services, hazardous event monitoring services, customer support, and response coordination working closely with management
  • Lead the emergency response effort within the EOC and closely support management of response activities
  • Leads process improvement initiatives and ensure the Company maintains complete and fully integrated readiness to support all clients
  • Identify the need for, develops the scope, and then oversees the implementation of department-level policy and procedural changes along with department-level goals and drive their accomplishment
  • Serve as the Account Manager for key client accounts
  • Assist junior EOC personnel with handling complex or challenging operational matters and oversee training of new team members
  • Lead onboarding meetings for new clients
  • Maintain 24/7 shift coverage and facilitate schedule adjustments to cover sick leave, vacation time, etc. along with approving and submitting weekly time sheets for part-time personnel
  • Coordinate remote support for client emergency response drills and tabletops, as needed
  • Serve as a subject matter expert on all EOC monitoring and response services and participate in operational and sales presentations on related topics as applicable
  • Required to be available during business and non-business hours via company/personal mobile devices


Education:

  • College degree preferred in an aviation discipline, emergency management/operations, or related disciplines


Required Skills and Experience:

  • Three or more years of strong operational experience in aviation and emergency management, military, and/or federal agency with operations mission
  • Three or more years of team-level supervision and leadership along with experience mentoring subordinates
  • Excellent presentation skills: ability to inform, educate and train
  • Strong verbal, written and interpersonal skills
  • Attention to detail, displays situational awareness, and is poised under pressure
  • Travel is primarily local during the business day, although out-of-the-area and multi-day/overnight travel should be expected, especially during contingency operations.

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