Current jobs related to Technical Customer Service Advisor - Suwanee - IDR, Inc.
-
Technical Service Advisor
3 days ago
Suwanee, Georgia, United States Mitsubishi Electric US, Inc. Full timeJob SummaryMitsubishi Electric US, Inc. is seeking a skilled Technical Service Advisor to provide technical support to contractors and customers. The ideal candidate will have a strong understanding of HVAC systems and be able to communicate complex technical information effectively.Key ResponsibilitiesProvide technical support via phone and email to...
-
Technical Service Advisor
3 days ago
Suwanee, Georgia, United States Mitsubishi Electric US, Inc. Full timeJob SummaryMitsubishi Electric US, Inc. is seeking a skilled Technical Service Advisor to provide technical support to contractors and customers. The ideal candidate will have a strong understanding of HVAC systems and be able to communicate complex technical information effectively.Key ResponsibilitiesProvide technical support via phone and email to...
-
Technical Support Advisor
1 month ago
Suwanee, United States Hisense USA Full timeJob DescriptionJob DescriptionSalary: Technical Support AdvisorResponsibilities:Provide Third Part Support Via Phone/Email/Text to Technicians in the HomeBe available to receive phone calls all day.Assist in the repair of HA & CE product.Maintain training to improve product knowledge.Utilize tools to diagnose problems such as phone app to visually see what...
-
Technical Customer Service Representative
3 weeks ago
Suwanee, United States Aztec Full timeLearn what makes QTS a unique place to grow your career! The Operations Service Center Technical Customer Service Rep (TCSR) will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, monitoring alarm board, managing tickets in the Incident Management System, and troubleshooting technical...
-
Technical Customer Service Representative
3 weeks ago
Suwanee, United States QTS Data Centers Full timeLearn what makes QTS a unique place to grow your career! The Operations Service Center Technical Customer Service Rep (TCSR) will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, monitoring alarm board, managing tickets in the Incident Management System, and troubleshooting technical...
-
Suwanee, Georgia, United States Mitsubishi Electric US, Inc. Full timeJob OverviewMitsubishi Electric Trane HVAC US LLC is in search of a Technical Service Advisor.Working Hours: 9:00AM - 6:00PMPosition Summary:This role is pivotal in delivering expert technical assistance to contractors working with Mitsubishi HVAC products. The Technical Service Advisor collaborates closely with Service Managers and Supervisors to tackle...
-
Network Analyst
2 months ago
Suwanee, United States QTS Data Centers Full timeThe Network Analyst (Technical Customer Service Rep - TCSR) will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, monitoring alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. In order to resolve unique network and system related...
-
Sales Advisor
3 months ago
Suwanee, United States The UPS Store #3257 Full timeJob DescriptionJob DescriptionAll of our Sales Advisors deliver world-class customer service to all retail customers by receiving and processing packages for courier shipment, operating copiers, fax machines, binding equipment, laminating machines, wide format printing equipment, and point-of-sale devices. Sales Advisors will be trained in all services in...
-
Roofing Advisor
7 days ago
Suwanee, United States Northpoint Roofing Systems Full timeNorthpoint Roofing Systems, a renowned roofing company known for its commitment to excellence, customer satisfaction and ranked 653 on the prestigious Inc. 5000 list along with a 26th position in the competitive construction sector is looking for a Roofing Advisor to work out of the Suwanee, Georgia location. Our Roofing Advisors are committed company...
-
Roofing Advisor
1 month ago
Suwanee, United States Northpoint Roofing Systems Full timeJob DescriptionJob DescriptionNorthpoint Roofing Systems, a renowned roofing company known for its commitment to excellence, customer satisfaction and ranked 653 on the prestigious Inc. 5000 list along with a 26th position in the competitive construction sector is looking for a Roofing Advisor to work out of the Suwanee, Georgia location.Our Roofing Advisors...
-
Customer Service Representative
4 days ago
Suwanee, United States TRC Talent Solutions Full timeTRC is seeking a Customer Service Representative for a Direct Hire Opportunity in the Suwanee, GA area.DescriptionOur Client in Suwanee, GA is looking for an attentive and quick-learning Customer Service Representative to join our dynamic and growing team in Suwanee, GA.Perform effectively in a fast-paced environment, which includes managing a high volume of...
-
Customer Service Sales Representative
2 days ago
Suwanee, Georgia, United States Watsco Full timeJob OverviewObjective:The primary goal is to facilitate sales transactions while delivering exceptional customer service. Enhance revenue and profitability through effective communication with clients and branch leadership. Acquire and maintain comprehensive knowledge of all products and services available through the company, with the capability to convey...
-
Technical Solutions Engineer
7 days ago
Suwanee, Georgia, United States Control Southern Full timePosition Title: Technical Solutions Engineer IFLSA Status: ExemptReports to: Engineering ManagerDepartment: Valve and Specialty InstrumentsControl Southern is committed to the principle that integrity leads to success.Job Overview:The Technical Solutions Engineer plays a crucial role in providing engineering assistance to our clients, focusing on the...
-
Automotive Service Technician
7 days ago
Suwanee, Georgia, United States J&L Automotive Repairs & Service Full timeJob OverviewAbout Us:J&L Automotive Repairs & Service has been a trusted name in the automotive industry for over twenty-five years. We pride ourselves on our professional service and our strong relationships with our clientele.Work Environment:We provide a structured work schedule from Monday to Friday, 8 AM to 6 PM, including a one-hour lunch break. Our...
-
Customer Service Representative
2 weeks ago
Suwanee, United States Jet Management Executives Full timeJob DescriptionJob Description The consumer comes first within the hospitality industry and that is no exception at Jet Management. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
-
Customer Service Representative
4 weeks ago
Suwanee, United States Jet Management Executives Full timeJob DescriptionJob Description The consumer comes first within the hospitality industry and that is no exception at Jet Management. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
-
Customer Service Associate
7 days ago
Suwanee, Georgia, United States Moon Capital Full timeJob OverviewCompany: Moon Capital LLCWe are currently seeking a dedicated Customer Service Associate to enhance our operations. This role involves utilizing cash registers, electronic scanners, and related equipment to facilitate financial transactions with patrons.Ideal Candidate: The successful applicant will be reliable, possess outstanding customer...
-
Customer Service Representative
4 days ago
Suwanee, United States Pestban Full timeJob Description: Looking for a place to GROW? Anticimex GA Family of Brands has been providing integrated pest management services throughout Georgia and the Carolinas for over 45 years! Our commitment is to ensure the health and safety of our team members, customers, and the environment through industry leading, sustainable, integrated pest management...
-
Customer Service Representative
6 days ago
Suwanee, United States Pestban Full timeJob Description: Looking for a place to GROW? Anticimex GA Family of Brands has been providing integrated pest management services throughout Georgia and the Carolinas for over 45 years! Our commitment is to ensure the health and safety of our team members, customers, and the environment through industry leading, sustainable, integrated pest management...
-
Customer Service Liaison
20 hours ago
Suwanee, Georgia, United States Kraig Streetman - State Farm Agent Full timePosition OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Account Representative. As a key member of our team, you will be responsible for building strong relationships with our customers and providing ongoing support to ensure their needs are met.Key ResponsibilitiesCustomer Relationship Building: Develop and...
![IDR, Inc.](https://media.trabajo.org/img/noimg.jpg)
Technical Customer Service Advisor
2 months ago
IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today
This is a contract to hire* position; fully onsite in Suwanee, GA.
Position Overview for the Technical Customer Service Advisor
- Receive inbound inquiries regarding products and services
- Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
- Investigate and resolve a variety of technical and non-technical inquiries
- Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status
Required Skills for the Technical Customer Service Advisor:
- 1+ years of professional experience working in a Call Center or customer service
- 1+ years of professional experience, troubleshooting, tech support, or help desk
- Ability to handle customer request via phone calls, chat sessions and emails
- Successful background taking 60+ inbound calls per day
- Excellent communication skills and high level of professionalism
- High Technical Aptitude, troubleshooting experience
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row