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Director of Revenue Management

2 months ago

Santa Cruz, United States La Bahia Hotel & Spa Full time

Set against the stunning backdrop of Santa Cruz's pristine coastline, our brand-new luxury hotel is poised to become a beacon of elegance and hospitality. Our mission is to provide guests with unparalleled service, exquisite accommodations, and unforgettable experiences. We are looking for a Director of Revenue Management to join our opening team.


Responsibilities

  • Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues.
  • Develop, communicate and implement sales strategies, mix of business, channel management, and pricing strategies including group pricing set up.
  • Prepare for and conduct weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, review group pick up & cut off dates, weekly/monthly STR review, competitive business analysis and financial forecasts.
  • Initiate short and long-term revenue forecasts; generate monthly critiques identifying areas of opportunity and strategies to improve revenue and overall profitability.
  • Measure and analyze booking trends, pickup, no shows, and sources of business
  • Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results.
  • Work with the different departments to develop/implement action plans to achieve optimum revenue management.
  • Ensure the accuracy of commissions - processed weekly.
  • Maintain all pertinent systems and ensuring the reservations are being entered appropriately across all channels.
  • Oversee all bookings' rates and MOPs, and manage guests' profiles before day of arrival.
  • Manage FIT Reservations.
  • Survey, review, and analyze competition, market trends, customer needs, and comments in order to be proactive and adapt with business intelligence.
  • Other Reporting/Tasks including but not limited to: Daily Pickup Report, STR Data Entry and Corporate/Owner reports
  • Establish and maintain meaningful external and internal relationships.
  • Perform other duties as requested by management.


Qualifications

  • At least 2 years of experience in the Revenue Management and or Reservations Management discipline (revenue analyst, revenue manager, reservation manager).
  • Independent brand experience is a plus. (Opera, Duetto, iDeaS, Agilysys, Synxis CRM, DELPHI).
  • Exceptional knowledge in Excel brand systems.
  • The skill to perform numerical analysis of data and formulate conclusions and solutions.
  • Ability to drive both the strategy and implementation of ideas.
  • Must possess strong communication and listening skills in both group and one-on-one situations.
  • Must be able to multitask in a high-volume environment.
  • Ability to organize, delegate, and complete tasks quickly and efficiently is required.