Quality Analyst

2 weeks ago

Troy, United States HCLTech Full time

As a Quality Analyst for Automotive Software Product Support, you will be responsible for design of quality form, transaction monitoring for the process, reporting & review, other QMS activities such as identifying pain points in the process.

Perform Transaction monitoring of the select processes

Record and consolidate QC scores on a timely basis, identify Root causes appropriately

Conduct coaching & feedback session for the individual & to the team on a timely and appropriate intervals

Record CAPA and ensure learnings are shared to the team and

Participate in calibration sessions, ensure that him/her-self meets the required accuracy scores; Demonstrate improvement trend whenever accuracy target is not met

Prepare QA scorecards and conduct Coaching & Feedback reviews [weekly, monthly and quarterly]

Identify overall and analyst level sample size based on historical performance

Conduct timely review and prepare Monitoring Improvement plan

Tracking and measuring the transaction monitoring compliance against the sampling target

Identify areas of process improvement through the monitoring process

Ensure Process/Product updates are communicated to analyst

Own and contribute to the management of Complaint/Issue tracking, resolution and analysis.

Sharing the required deliverables to client/internal stakeholders on-time

Identify the failure modes or pain points in the process and contribute to creating mitigation plan

Document and maintain the Complaint tracker, ensure the closure of CAPA & RCA

Ensure the briefing of Corrective actions/ Learnings to the team from complaints, QC findings etc.


Any Graduate (3-4 years course)

4+ years of experience in QA with similar project in Automotive software support, customer service

Proficiency in Automotive hardware and software systems with its functionality, Automotive Diagnostics & Troubleshooting

Good understanding on Diagnostic Trouble Codes ( DTC), symptom codes,wiring diagrams, connected vehicle systems, electrical systems & infotainment systems

Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times

Experience in working and managing communications, with multiple cross-functional teams/stakeholders

Should have experience in identifying the CAPA, RCA and suggest appropriate actions to the Team Lead/Process Manager

Team oriented/team player

Excellent critical and analytical thinking

Well-versed in providing coaching & feedback to the team to achieve the accuracy target/reduce the errors.

High attention to detail, and high level of professionalism

Proactive, self-motivated, self-starter, minimal supervision

Strong organizational, time and workflow management skills


We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians

Provide enhanced rapid response to Product Support and Software Technical Service Support

Our team’s principle is to put integrity in everything we do, which is supported by our HCL values

Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all

We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization.


Over the past decade, HCL has been one of the fastest growing technology companies in the world.

What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.

At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered – to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.

Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.

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