Clinical Application Analyst

2 weeks ago

Troy, United States Talent Groups Full time

Job Description:

Clinical Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Client application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst’s primary goal is to support our clients with system break/fixes, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, and issue management. Provide technical application(s) support across multiple environments with a primary focus on Server clinical applications. Strong communication and teamwork skills are required. This position works under general supervision.

Primary Responsibilities:

  • Maintain and support Client/Server EHR and supporting functionality, including but not limited to Order Management, Clinical Documentation, Medication Reconciliation, Patient Tracking and Discharge.
  • Maintaining and support of one or more of the following Nursing, Physicians, Emergency Department, Ambulatory and/or Surgical Services.
  • Provide end-user support for hospital applications and systems.
  • Support and maintain client healthcare application dictionaries and configurations.
  • Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.
  • Review, schedule, test, implement and document any system modifications, upgrades or application changes.
  • Troubleshoot system issues to resolution and provide timely and high-quality customer service.
  • Escalate issues to vendor as needed and monitor vendor tickets for resolution.
  • Provide after-hours “on-call” support to troubleshoot and resolve system issues.
  • Work with client users and functional teams as needed.
  • Adheres to change management process for break fix and any system changes.


Education and Experience:

  • Bachelor’s degree in Computer Science, Information Technology or equivalent education and experience and,
  • 3 to 5 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.
  • 3 to 5 years of experience with maintenance and support of Client/Server EHR.
  • Experience utilizing ticket management system ServiceNow preferred.

Previous Healthcare Industry Experience Required.

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