Associate Application Engineer

1 month ago


Chelmsford, United States firstPRO, Inc Full time

firstPRO is now accepting resumes for an Associate Escalation Application Specialist in Chelmsford, MA. This is a direct hire role and onsite Tuesday-Thursday.

This role supports the escalation process within the Data Support group for CodeData applications. The Associate Escalation Application Specialist assists in troubleshooting and resolving complex issues under the guidance of senior staff. This position collaborates closely with Technical Support, Sales Engineers, and R&D.


Essential Functions

  • Support the reproduction and confirmation of product defects, reporting them to the R&D team.
  • Work with Data Support and customers over the phone and remote sessions to troubleshoot and resolve issues.
  • Ensure timely response to customer inquiries, meeting Data Support service levels.
  • Aid in installing / deploying /upgrading CodeData solutions as needed, with supervision.
  • Help review defect backlogs and prioritize work with Product Management and Engineering teams.
  • Contribute to developing and implementing support process documents for the Knowledge Base.
  • Assist in creating training materials as requested by Data Support Manager
  • Participate in conference bridges for global escalations as needed,
  • Ability to work occasional after-hours to support global on premise issues
  • Support logical troubleshooting of software issues to determine root causes and suggest workarounds and solutions.
  • Develop strong analytical and problem-solving skills to assist in resolving complex production issues.

Required/Preferred Education And Experience

Bachelor’s degree in Computer Science or a relevant field

  • 2-3+ years of technical support experience preferred
  • Desire to learn and grow into a senior support role

Knowledge, Skills And Abilities

  • Ability to build working relationships with customers and support technicians, educating them on product development and advocating their needs.
  • Basic understanding of networking & Wireless (Wi-Fi) and data transmission protocols & technologies.
  • Familiarity with on-premise infrastructure, including IIS, network configurations, system administration, Active Directory (AD), and port binding.
  • Ability to handle multiple priorities and complex issues.
  • Basic experience with setting up and managing virtualization environments.
  • Basic proficiency in SQL or comparable data access languages
  • Experience providing training, mentoring, and documentation on software troubleshooting techniques and tools is a plus.
  • Self-motivated and driven to succeed



  • Chelmsford, United States firstPRO, Inc Full time

    firstPRO is now accepting resumes for an Associate Escalation Application Specialist in Chelmsford, MA. This is a direct hire role and onsite Tuesday-Thursday.This role supports the escalation process within the Data Support group for CodeData applications. The Associate Escalation Application Specialist assists in troubleshooting and resolving complex...


  • Chelmsford, United States Gustavo Preston Company Full time

    Job DescriptionJob DescriptionDescription:The Aftermarket Sales Application Engineer (SAE) demonstrates strong ability to understand the needs and technical requirements from customers. You will play an essential role in the growth of the Aftermarket Sales team. The Aftermarket SAE is responsible for supporting the proposal, project management, and order...


  • Chelmsford, United States Gustavo Preston Company Full time

    Job Type Full-time Description The Aftermarket Sales Application Engineer (SAE) demonstrates strong ability to understand the needs and technical requirements from customers. You will play an essential role in the growth of the Aftermarket Sales team. The Aftermarket SAE is responsible for supporting the proposal, project management, and order process in a...


  • Chelmsford, Massachusetts, United States firstPRO, Inc Full time

    Company OverviewfirstPRO, Inc. is seeking a motivated individual for the role of Junior Application Support Engineer. This position is essential in enhancing our Data Support group’s capabilities.Role SummaryThe Junior Application Support Engineer will play a vital role in assisting with the escalation process for CodeData applications. Under the...


  • Chelmsford, Massachusetts, United States Lockheed Martin Full time

    Position Overview: Lockheed Martin Missiles and Fire Control (MFC) is seeking a dedicated Multi-Functional Quality Engineering Associate Manager to lead initiatives at our facility.Key Responsibilities:Overseeing the quality team and ensuring effective delivery of services including Calibration, Documentation, and Capital equipment planning and...


  • Chelmsford, United States firstPRO, Inc Full time

    This role supports the escalation process within the Data Support group for CodeData applications. The Associate Escalation Application Specialist assists in troubleshooting and resolving complex issues under the guidance of senior staff. This position collaborates closely with Technical Support, Sales Engineers, and R&D.Essential FunctionsAssist in handling...


  • Chelmsford, Massachusetts, United States Lockheed Martin Full time

    Position Overview: Lockheed Martin Missiles and Fire Control (MFC) is seeking a Multi-Functional Quality Engineering Associate Manager to enhance our quality initiatives.Key Responsibilities:Overseeing the quality team and ensuring effective delivery of services including Calibration, Documentation, and Capital equipment management.Accountable for staffing,...


  • Chelmsford, Massachusetts, United States Gustavo Preston Company Full time

    About the RoleWe are seeking a highly skilled and experienced Application Sales Engineer to join our team at Gustavo Preston Company. As a key member of our Aftermarket Sales team, you will play a critical role in driving business growth and delivering exceptional customer service.Key ResponsibilitiesTechnical Sales Support: Provide expert technical support...


  • Chelmsford, Massachusetts, United States Lockheed Martin Corporation Full time

    Job Overview: Lockheed Martin Missiles and Fire Control (MFC) is seeking a dedicated Multi-Functional Quality Engineering Associate Manager to enhance our operations. Key Responsibilities: Oversee the quality team, ensuring the effective delivery of services including Calibration, Documentation, and Capital equipment planning/tracking.Manage employee...

  • RF Engineer

    2 days ago


    Chelmsford, United States System One Full time

    System One is seeking an experienced RF engineering professional for an opportunity in Chelmsford, MA with a large Aerospace and Defense Company. This exciting role offers the RF pro an opportunity to be a key contributor on our team of industry leading RF design experts. Responsibilities: In this role the Senior RF Engineer will have the opportunity to...

  • RF Engineer

    2 weeks ago


    Chelmsford, United States System One Holdings, LLC Full time

    System One is seeking an experienced RF engineering professional for an opportunity in Chelmsford, MA with a large Aerospace and Defense Company. This exciting role offers the RF pro an opportunity to be a key contributor on our team of industry leading RF design experts. Responsibilities: In this role the Senior RF Engineer will have the opportunity to...

  • RF Engineer

    2 weeks ago


    Chelmsford, United States The Staffing Resource Group Inc Full time

    RF Engineer Hourly: $70 - $88/hour Location: Chelmsford, MA (fully on-site) Shift: 4/10, 1st shift (6am - 4:30pm) Industry: Government/Defense Employment Type: Long-term contract with potential for permanent employment Clearance: Active Secret Qualifications: BS degree in electrical engineering or closely related technical field. 5 years of relevant...

  • RF Engineer

    1 month ago


    Chelmsford, United States Apollo Professional Solutions Full time

    Job Description RF Engineer Chelmsford MA Contract - 4/10A-1st Shift Hours: 6:00AM-4:30PM Pay Range:$89.81/Hr. Benefits:medical, dental, vision, 401k Requirements:RF Engineer US Citizenship Our client requires that candidates must have an active/current DoD Secret Personnel Clearance (PCL) to start, for which the U.S. Government requires U.S. Citizenship....

  • RF Engineer

    4 weeks ago


    Chelmsford, United States Softworld, a Kelly Company Full time

    Job Title: RF EngineerJob Location: Chelmsford Massachusetts 01824Onsite Requirements:BS degree in electrical engineering or closely related technical field and 5 years of relevant professional engineering experience.Experience with troubleshooting RF products and resolving integration issues is required.Experience with the use of microwave test equipment is...

  • RF Engineer

    4 weeks ago


    Chelmsford, United States Softworld, a Kelly Company Full time

    Job Title: RF EngineerJob Location: Chelmsford Massachusetts 01824Onsite Requirements:BS degree in electrical engineering or closely related technical field and 5 years of relevant professional engineering experience.Experience with troubleshooting RF products and resolving integration issues is required.Experience with the use of microwave test equipment is...

  • RF Engineer

    2 weeks ago


    Chelmsford, United States Softworld, a Kelly Company Full time

    Job Title: RF Engineer Job Location: Chelmsford Massachusetts 01824 Onsite Requirements: BS degree in electrical engineering or closely related technical field and 5 years of relevant professional engineering experience. Experience with troubleshooting RF products and resolving integration issues is required. Experience with the use of microwave test...

  • Mechanical Engineer

    4 weeks ago


    Chelmsford, United States Triton Systems, Inc. Full time

    Job DescriptionJob DescriptionStaff Mechanical EngineerCompany SummaryTriton Systems Inc. (www.tritonsystems.com) is a rapidly growing, integrated, applied R&D and product development firm with a technology venturing arm that has an expanding global footprint. Triton has a strong track-record of developing advanced technologies and translating them from the...

  • Mechanical Engineer

    4 weeks ago


    Chelmsford, United States Triton Systems, Inc. Full time

    Job DescriptionJob DescriptionProject Mechanical EngineerCompany SummaryTriton Systems Inc. (www.tritonsystems.com) is a rapidly growing, integrated, applied R&D and product development firm with a technology venturing arm that has an expanding global footprint. Triton has a strong track-record of developing advanced technologies and translating them from...

  • RF Engineer

    1 month ago


    Chelmsford, United States Indotronix International Corporation Full time

    Job Description: The engineer will have the opportunity to design and develop circuits, modules, and sub-systems from initial concept through prototyping and production. The engineer will work on complex technical problems and provide solutions which are innovative and ingenious. The engineer will act independently to uncover and resolve issues...


  • Chelmsford, United States Triton Systems Full time

    Triton Systems Inc. (www.tritonsystems.com) is a rapidly growing, integrated, applied R&D and product development firm with a technology venturing arm that has an expanding global footprint. Triton has a strong track-record of developing advanced technologies and translating them from the laboratory to the marketplace through licensing, joint ventures and...