Customer Service Lead
1 week ago
Leadership duties:
- CSR Department metric reporting
- Drive Department Revenue
- Peer coaching & training
- Act as a mentor for new hires and current CSR team
- Run billing & end of month processes
- Continual Process Improvement
- Professional Growth and Development
- Handle first level escalation calls
- Handle first level invoice corrections, credit memos, customer refunds
- Performance Coaching with Customer Service Representatives
Administrative Duties:
- Handling phone calls
- Collections
- Accounts Receivable
- Data entry
- Payment entry
- Billing
- Scheduling service and sales appointments
- Performance Reporting
- Call volume / times
- Call listening / monitoring
Qualifications:
- High school diploma or higher
- Previous customer service experience
- MS Office Application Skills, specifically Word, Powerpoint, Excel and Outlook
- Experience in a call center and leading a team is required
- 10-Key and keyboarding skills
- Positive team - based attitude
- Attention to detail
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