Customer Service Lead

1 week ago


Overland Park, United States Chief of Staff KC Full time

Leadership duties:

  • CSR Department metric reporting
  • Drive Department Revenue
  • Peer coaching & training
  • Act as a mentor for new hires and current CSR team
  • Run billing & end of month processes
  • Continual Process Improvement
  • Professional Growth and Development
  • Handle first level escalation calls
  • Handle first level invoice corrections, credit memos, customer refunds
  • Performance Coaching with Customer Service Representatives

Administrative Duties:

  • Handling phone calls
  • Collections
  • Accounts Receivable
  • Data entry
  • Payment entry
  • Billing
  • Scheduling service and sales appointments
  • Performance Reporting
  • Call volume / times
  • Call listening / monitoring

Qualifications:

  • High school diploma or higher
  • Previous customer service experience
  • MS Office Application Skills, specifically Word, Powerpoint, Excel and Outlook
  • Experience in a call center and leading a team is required
  • 10-Key and keyboarding skills
  • Positive team - based attitude
  • Attention to detail



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