Onboarding Analyst

1 week ago


Chicago, United States Rose International Full time

Education:

Bachelor’s Degree

Required Experience:

HR Operations, training others (onboarding Associates), or Talent Acquisition would be ideal

Customer service

Required Skills:

TechSavvy with HRIS (Workday)

Onboarding system (ServiceNow)

Case Management

Adaptability Customer Service Oriented

Strong communication

Organizational skills

Attention to detail

Empathy

Problem Solving

Position Summary:

The Onboarding Analyst role will serve as a high-touch, recognizable, first point of contact for an onboarding new joiner. They will support a new joiner in their onboarding activities and question from the time their offer/contract is finalized until the end of their onboarding program

They will foster a close working relationship with the other P&O service lines as well as segment onboarding resources. This role is designed to provide dedicated support to the new joiner during their critical first year at Client

Responsibilities

Review critical pre-day 1 tasks for new joiner

Act as Payroll point of contact and proactively follow-up on tasks marked as critical

Ticket Management: Warm handover - extra level of service for associates who are unfamiliar with the business. Manage tickets from onboarding new joiners. Manage ticket from Managers of new joiners. Point of contact for new associates' pre-day 1

Coordinate with segment Onboarding contacts on items such as the welcome box that new joiners will receive

First point of contact to support new Associates and their Line Managers by building relationships with these stakeholders and educating on Client culture, policies, practices and applications such as the My P&O Portal (Service Now) and Workday (HRIS)

Deliver consistent results through strong customer focus and a commitment to service delivery excellence

Ensure delivery of best-in-class solutions, enabled by technology and guided by the Associates concept and the 5 principles

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).


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