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P&O (HR) Onboarding Analyst

2 months ago

Chicago, United States MARSH CONSULTING INC Full time $27 - $32
Job DescriptionJob Description3 Month+ W2 contract, Hybrid - 2 days in the office
The Onboarding Analyst role will serve as a high-touch, recognizable, first point of contact for an onboarding new joiner. They will support a new joiner in their onboarding activities and question from the time their offer/contract is finalized until the end of their onboarding program. They will foster a close working relationship with the other P&O service lines as well as segment onboarding resources. This role is designed to provide dedicated support to the new joiner during their critical first year at our client

Key Responsibilities
• Review critical pre-day 1 tasks for new joiner. Act as Payroll point of contact and proactively follow-up on tasks marked as critical.
• Ticket Management: 
1) Warm handover - extra level of service for associates who are unfamiliar with the business. 
2) Manage tickets from onboarding new joiners. 
3) Manage ticket from Managers of new joiners. 
4) Point of contact for new associates pre-day 1. 
• Coordinate with segment Onboarding contacts on items such as the welcome box that new joiners will receive.
• First point of contact to support new Associates and their Line Managers by building relationships with these stakeholders and educating on client culture, policies, practices and applications such as the MyP&O Portal (Service Now) and Workday (HRIS). Deliver consistent results through strong customer focus and a commitment to service delivery excellence. Ensure delivery of best-in-class solutions, enabled by technology and guided by the Associates concept and our clients 5 principles.

Skills:
Experience in HR Operations, training others (onboarding Associates), or Talent Acquisition would be ideal. Customer Service experience would be great as well. 
- Strong communication 
- Organizational skills
 - Attention to detail
 - Empathy - Problem Solving
 - Tech Savvy with HRIS (Workday), Case Management/Onboarding system (Service Now) - Adaptability
 - Customer Service Oriented