Telephony Project Coordinator
4 weeks ago
Are you a dedicated Telephony Project manager eager to make a significant impact? Our client is seeking a talented individual to join their dynamic team. Ready to be part of an amazing culture? Apply today
If you specialize in Coupa, Service Now, and MS Teams phone system, we’d love to hear from you
About Golden Technology
Golden Technology was founded in 1997 with a vision to develop people and drive innovation. We pair world-class technologists with companies doing impactful work. With our unique recruiting engine, we deliver top-tier talent to Fortune 500 clients across the US. Our culture is built around family, helping people succeed both professionally and personally, and improving the communities we work, live, and play in through our Golden Community initiatives.
Job Description
Join a leading-edge company that partners with Fortune 50 clients to deliver transformative retail and ecommerce solutions. We are at the forefront of innovation, helping global brands navigate the rapidly evolving digital landscape. Our team is composed of industry experts who are passionate about driving business success through strategic initiatives and cutting-edge technology.
This role is for a senior-level project coordinator with telephony project experience to assist with implementing a new phone system. This includes working alongside the lead Program Manager, Workstream Project Manager and Engineering leads providing engineering team task coordination and tracking, implementation planning and coordination, and own equipment procurement, shipment and installation coordination and hardware/installation vendor billing reconciliation.
Experience, Skills and Other Requirements:
• Telephony project coordination experience is required.
• Experience with the following tools: JIRA, ServiceNow, Excel, Coupa, Microsoft TEAMS
• Must be a courteous employee with excellent written and oral communication and be able to get ideas across and non-confrontational manner in 1 to 1 situation, small groups and before large audiences.
Key Responsibilities
• Manage all phases of telephony implementation and processes to ensure end user satisfaction, project continuity and timely delivery of services.
• Participate in weekly and monthly telecom meetings to provide input on implementation procedures.
• Set deadlines, assign responsibilities and monitor.
• Summarize progress of site implementation.
• Manage equipment procurement, procurement, and delivery.
• Give guidance as to where DIDs need to go and provide by typical timelines/updates.
• Responsible for the project’s commitment to quality.
• Maintain a mindset of continuous improvement in terms of efficiency of processes, customer satisfaction and optimization.
• Lead and direct the work of others
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Telephony Project Coordinator
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