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Help Desk Technician

2 months ago

Dublin, United States Creative Financial Staffing Full time

Help Desk Technician


ABOUT THE COMPANY & HELP DESK TECHNICIAN:

  • Organization prides itself on providing outstanding customer service to their internal employees.

  • Every employee goes above and beyond to be helpful and assist the team where needed.

  • Excellent leadership team with an open door policy.

  • Laid back casual environment.

  • Fantastic work space and facility.

RESPONSIBILITIES OF THE HELP DESK TECHNICIAN:

  • As part of a desktop support team, collaborate to provide tier 1 support to all end-points, including employees, labs and classroom support for Mac and PC computers, and tablets.

  • In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers and multi-function devices.

  • Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.

  • Provide exceptional customer service as part of the Client Experience team.

EXPERIENCE PREFERRED FOR THE HELP DESK TECHNICIAN:

  • Minimum 1 year of experience as a desktop support specialist or equivalent.

  • Exhibit excellent interpersonal, verbal, and written communication skills.

  • Strong knowledge of Windows and/or Mac OS (Windows preferred).

  • Excellent problem solving and troubleshooting skills.