Service Desk Support Specialist

3 weeks ago

Dublin, Ohio, United States Community Choice Financial Family of Brands Full time

Job Summary:

We are seeking a highly skilled Service Desk Tier 2 to provide top-notch support for our customers. As a key member of our team, you will be responsible for resolving technical issues, providing excellent customer service, and working collaboratively with our IT department.

Key Responsibilities:

  • Utilize our issue tracking system to document customer contacts, issues, and requests.
  • Ensure proper documentation, timely follow-up, and resolution of reported issues.
  • Act as a central point of contact between the customer and IT.
  • Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
  • Utilize our IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
  • May participate in release/regression testing of proprietary applications.

Requirements:

  • Associates degree or equivalent experience.
  • Minimum of one year of related work experience in a customer service environment required.
  • Microsoft Certified Professional, Network + and/or A+ Certification preferred.

What We Offer:

  • A comprehensive new hire training program designed to help you succeed.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Professional Development and Mentor Programs plus Ongoing Training Resources.
  • Multiple coverage levels for Medical, Dental, & Vision.
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks.
  • Traditional 401(k) and Roth 401(k) with Company match.
  • Options for Flexible Spending Accounts and Health Savings Accounts.
  • Basic and AD&D Life Insurance.
  • Optional pet insurance.
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment).
  • Performance-based career advancement.

Our commitment to diversity, inclusion, and belonging is one of the driving forces behind our company's success. We are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values.

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