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Entitlements Specialist

4 months ago

New York, United States Tandym Group Full time

A New York City-based social services agency is looking to add a new Entitlement Specialist to their growing team in Manhattan.

About the Opportunity:

  • Start Date: ASAP
  • Assignment Length: Ongoing
  • Schedule: Monday to Friday
  • Hours: 9am to 5pm (1 hour lunch)
  • Setting: Entitlement Program

Responsibilities:

The Entitlement Specialist will:

  • Verify all persons served benefits and entitlements eligibility upon admission into programs
  • Submit applications / re-certifications and manage daily correspondence received on behalf of persons served
  • Keep and maintain an active file on current and new persons served
  • Manage Developmental Disabilities and Behavioral Health persons served current entitlements within agency's internal database
  • Escort persons served to various government and city agencies
  • Investigate and ensures resolution of all entitlements
  • Assist and follow-up on persons served correspondence received from various city and government agencies via phone, office visit, mail and/or fax
  • Process appeals and pursues legal channels to obtain funding for persons served who have been denied entitlements
  • Keep abreast of public policy issues and new developments in the field and communicate the same to management
  • Monitor and update various tracking spreadsheets and electronic health records (EHR's) for benefits and entitlements information
  • Perform other duties, as needed

Qualifications:

  • High School Diploma / ED
  • Knowledge of Counseling principles and methods for Mental Illness and Substance Use Disorders
  • Knowledge of Treatment, Rehabilitation, and Community Support programs as they relate to recipient/residents, families, and staff
  • Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including Crisis Management and De-escalation techniques
  • Computer savvy
  • Microsoft Office proficient

Desired Skills:

  • Associate's and/or Bachelor's Degree
  • Experience working with homeless and/or precariously housed populations
  • Knowledge of homeless resources, NYC shelter systems, and MTA transit systems