Human Resources Benefits Coordinator

3 weeks ago


Berlin, United States GDKN Full time

*** This is not full HR role- this role will be answering calls and tickets from employees and retirees about benefit questions, and help with open enrollment ***


SUMMARY:

Provides outstanding service to HR customers including active employees, HR colleagues and retirees for HR-related inquiries. Processes HR transactions specifically in the areas of benefits, retirement and pensions with quality, timeliness and efficiency; troubleshoots and problem solves while encouraging self-service. Responsibilities include project-based work with various HR Centers of Excellence.


Some job titles that worked well in the past:

  • Someone that worked in billing for a hospital or Dr. office that knows benefits
  • Someone that worked for a benefits broker
  • Come from the medical insurance industry and/or has claims experience
  • HR Assistant with benefits experience


Education & Experience Required:

  • 0-3 years’ experience in Open Enrollment and benefits. Bachelor’s Degree preferred
  • 4-year degree is required for a full-time position


Technical Skills:

  • Heavy phone call experience.
  • Open enrollment and benefits.
  • Knowledge of HR basics.
  • Adept at technology.
  • Superior customer service skills.
  • Excellent communication skills.
  • Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
  • Ability to successfully handle multiple tasks and changing priorities
  • Call center/heavy phone experience
  • HR Certifications


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