Human Resources Benefits Coordinator
3 weeks ago
*** This is not full HR role- this role will be answering calls and tickets from employees and retirees about benefit questions, and help with open enrollment ***
SUMMARY:
Provides outstanding service to HR customers including active employees, HR colleagues and retirees for HR-related inquiries. Processes HR transactions specifically in the areas of benefits, retirement and pensions with quality, timeliness and efficiency; troubleshoots and problem solves while encouraging self-service. Responsibilities include project-based work with various HR Centers of Excellence.
Some job titles that worked well in the past:
- Someone that worked in billing for a hospital or Dr. office that knows benefits
- Someone that worked for a benefits broker
- Come from the medical insurance industry and/or has claims experience
- HR Assistant with benefits experience
Education & Experience Required:
- 0-3 years’ experience in Open Enrollment and benefits. Bachelor’s Degree preferred
- 4-year degree is required for a full-time position
Technical Skills:
- Heavy phone call experience.
- Open enrollment and benefits.
- Knowledge of HR basics.
- Adept at technology.
- Superior customer service skills.
- Excellent communication skills.
- Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
- Ability to successfully handle multiple tasks and changing priorities
- Call center/heavy phone experience
- HR Certifications
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