Customer Service Representative

5 days ago

Clearwater, United States Stellar Consulting Solutions, LLC Full time

WHO YOU ARE:

Tired of cold calling and building a book of business before applying your insurance subject matter expertise? Our Life Insurance Sales Associate role is on the front lines of the Policygenius customer experience: managing all inbound leads via phone for prospective life insurance customers, and ensuring they get the coverage they need and feel good about the process Our sales team thrives on collaboration, creative competitions, and thoughtful communication with customers as we drive a positive, tech-enhanced experience in an industry typically known for being old-school and paper-based. With high earnings potential for our top performers and an incredibly collaborative environment, this team is perfect for someone who is competitive but eager to have a supportive team around them.


WHAT YOU’LL DO:

  • Serve as the first point of contact for prospective customers via the phone
  • Demystify the industry jargon and make life insurance easy to understand
  • Use a consultative sales approach to guide customers through the application process
  • Work closely with sales teammates to solve complex client problems
  • Continuously improve your performance in a metrics-driven environment, directly impacting your earnings
  • Have access to consistent 1:1 coaching, ongoing learning and development opportunities, and mentorship
  • Ensure prospective customers receive unparalleled service


WHAT YOU’LL NEED:

  • You have prior experience in a high-volume, dialer-based sales role, bonus points if you have prior experience in life insurance sales
  • You have an active life insurance license
  • You are self-motivated, ambitious, and excited to continue to grow in your career
  • You’re eager to find yourself among a diverse group of competitive peers, always learning from each other
  • You have a will to succeed in a target-driven environment, with substantial incentives based on various KPIs
  • You work well with others, solving problems on the fly using Slack, Zoom, Five9 and other communication methods
  • Your family and friends would describe you as a natural conversationalist - you keep the conversation flowing and are a pleasure for our clients to speak to
  • You welcome any and all feedback - you’re looking to improve your skills, and recognize the value of hands-on managers who care deeply about your growth
  • You are open to working some weekends and evenings obviously from the comfort of your own home

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