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Customer Service Executive

3 months ago

Chicago, United States Staff Management | SMX, USA Full time

Company Description

Staff Management | SMX was recognized with the Staffing Innovator Award for establishing the industry’s first dedicated onsite staffing model and for being an early innovator of the managed service provider (MSP) model.


In 2014, Staff Management | SMX joined the TrueBlue family. TrueBlue is the largest industrial staffing firm in the U.S. and is on the Staffing Industry Analysts’ list of largest global staffing firms, connecting over 100,000 people with work each day. As part of TrueBlue, we offer a broad range of workforce management related solutions to best meet your needs.


Role Description

This is a part-time remote role for a Customer Service Executive at Staff Management | SMX, USA. As a Customer Service Executive, you will be responsible for providing exceptional customer service to clients and customers, resolving inquiries and issues, and ensuring customer satisfaction. You will communicate with clients and customers via phone, email, and chat, and maintain accurate records of interactions and transactions. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.


Qualifications

  • Previous experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle challenging situations with professionalism and empathy
  • Familiarity with customer service software and tools
  • Proficiency in computer systems and Microsoft Office Suite
  • Ability to work independently and in a team environment
  • Attention to detail and strong organizational skills
  • High school diploma or equivalent is required; additional education or certification in customer service is a plus