Customer Service Leader

1 day ago

Plymouth, United States Hannaford Supermarkets Full time
Address: USA-NH-Plymouth-Route 25 Hatch Plaza
Store Code: Store 08248 Customer Service (7244217)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

DUTIES AND RESPONSIBILITIES

* Observe and follow all company policies and established procedures.
* Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
* Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
* Assist in special projects and perform other functions as assigned by supervision.
* Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
* Observe security standards by staying alert and being aware of customers‘ actions and behavior. Report to manager or security any abnormal behavior.
* Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
* Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
* Frequently, perform cashier and/or bagging functions
* Frequently, perform service desk/kiosk and if trained, bookkeeper functions
* Perform all other duties as assigned.

QUALIFICATIONS

* Effective communication and customer service skills.
* Must meet minimum age requirements to perform specific job functions (18 years of age).
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
* Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Prerequisite Training:
* Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
* Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

Physical Requirements

* Perform repetitive hand and arm motions while standing/walking the majority of the shift.
* Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
* Push or pull up to 75 pounds on occasion.
* Work in and out of inclement weather when necessary.
* Gather up to five shopping carts and push them to designated areas.
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
* Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

PREFERRED REQUIREMENTS

* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
* Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
* Handle cash pickups and change orders as requested and log as required.
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
* Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Salary range is between $17.35 - $24.75 Hrly

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Job Requisition: 392781_external_USA-NH-Plymouth

  • Customer Service Leader

    4 months ago

    Plymouth, United States Royal Farms Full time

    Description: The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate...

  • PT Customer Service Leader

    2 months ago

    Plymouth, United States Hannaford Supermarkets Full time

    Address: USA-NH-Plymouth-Route 25 Hatch Plaza Store Code: Store 08248 Customer Service (7244217) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...

  • Customer Service Representative

    4 weeks ago

    Plymouth, Massachusetts, United States Chick-fil-A Full time

    Job Summary: We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional customer service, ensuring a positive dining experience for our guests, and working collaboratively with our team to achieve our goals.Key...

  • Customer Service Representative

    2 weeks ago

    Plymouth, United States JTEKT North America Full time

    COMPANY: JNA DEPARTMENT: Customer Service LOCATION: Plymouth, Michigan CLASSIFICATION: Salaried/Non-Exempt REPORTS TO: Customer Service Supervisor Company Profile: JTEKT North America is a global leader in engineering and manufacturing automotive systems, bearing solutions and high-performance machine tools. JTEKT strives to create an environment of honesty,...

  • Kitchen Leader

    4 months ago

    Plymouth, United States Chipotle Mexican Grill Full time

    Kitchen Leader () Description CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...

  • Customer Service Manager

    1 week ago

    Plymouth, United States Hy-Vee Full time $17 - $21

    At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Service ManagerDepartment: GroceryFLSA: Non-ExemptGeneral Function:Provides prompt, efficient, and friendly customer...

  • Customer Service Liaison

    4 weeks ago

    Plymouth, Michigan, United States State Farm Insurance Full time

    Job Summary:As a Customer Relations Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to assist customers with their insurance needs, providing accurate and timely solutions to their inquiries and issues. You will also be responsible for processing policy...

  • Customer Service Liaison

    4 weeks ago

    Plymouth, Michigan, United States State Farm Insurance Full time

    Job Summary: As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating...

  • Customer Service Representative

    4 weeks ago

    Plymouth, Minnesota, United States Walgreens Full time

    Job DescriptionCustomer Service AssociateAs a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes greeting customers, offering assistance with products and services, and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Plymouth, Wisconsin, United States Foam Fabricators Inc Full time

    Job DescriptionJob Title: Customer Care SpecialistReports to: Customer Care ManagerFLSA Status: Salary Non ExemptTravel: Travel requirement 10-15%Summary:The Customer Care Specialist will be responsible for providing exceptional customer service and support to our customers. This includes responding to customer inquiries, resolving issues, and providing...

  • Customer Service Representative

    1 month ago

    Plymouth, Massachusetts, United States Michaels Stores Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Michaels Stores. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    4 weeks ago

    Plymouth, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your primary duties will include greeting customers, taking orders, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Plymouth, Minnesota, United States Securitas Electronic Security Inc Full time

    Job SummarySecuritas Electronic Security Inc is seeking a highly skilled Customer Service Representative to join our team. As a leading provider of security solutions, we deliver exceptional service to our customers and their assets.Key ResponsibilitiesHandle a high volume of inbound calls from customers, technicians, and field personnel.Build and maintain...

  • Customer Service Representative

    1 month ago

    Plymouth, Massachusetts, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Front End Services Associate. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    4 weeks ago

    Plymouth, Massachusetts, United States Kay Jewelers Full time

    Key Responsibilities:• Provide exceptional customer service to valued clients• Engage customers in conversation to understand their needs and desires• Present merchandise and share detailed information regarding features and benefits of products• Offer information regarding extended service plans and financing options• Meet individual and team...

  • Customer Service Representative

    1 month ago

    Plymouth, United States Insight Global Full time

    An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to...

  • Customer Service Representative

    4 weeks ago

    Plymouth, Massachusetts, United States J. Jill Full time

    Key Responsibilities:• Greet customers promptly and genuinely, and re-engage appropriately.• Build customer loyalty by creating genuine connections with customers.• Guide customers to looks that flatter.• Assist customers in building great wardrobes by providing guiding, helpful service and advice, suggesting layering and accessorizing options.•...

  • Customer Service Representative

    1 month ago

    Plymouth, United States Insight Global Full time

    An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Plymouth, MI. The group will be apart of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to...

  • Customer Service Representative

    3 weeks ago

    Plymouth, United States CFMOTO Powersports Inc Full time

    The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.Essential Duties &...

  • Customer Service Representative

    4 weeks ago

    Plymouth, Michigan, United States Insight Global Full time

    An employer of Insight Global's is seeking a customer service representative to work onsite in a corporate location. The role will involve handling high call volumes, responding to customer inquiries, and resolving technical issues. Strong communication and problem-solving skills are essential for success in this position.Key Responsibilities:Respond to...