Customer Service Representative

4 weeks ago


Plymouth, Wisconsin, United States Foam Fabricators Inc Full time
Job Description

Job Title: Customer Care Specialist

Reports to: Customer Care Manager

FLSA Status: Salary Non Exempt

Travel: Travel requirement 10-15%

Summary:

The Customer Care Specialist will be responsible for providing exceptional customer service and support to our customers. This includes responding to customer inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

• Resolve customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience.

• Assist customers with placing orders, tracking shipments, and processing returns or replacements.

• Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns.

• Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction.

• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.

• Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues.

• Perform other duties as assigned.

Requirements:

• Bachelor's Degree or equivalent work experience.

• 3+ years of experience in customer service; preferably in a manufacturing environment.

• Experience with ERP Systems is desired.

• Strong analytical skill set and demonstrated ability to work with cross-functional teams to quickly analyze problems and develop effective solutions.

• Ability to prioritize and manage multiple tasks in a fast-paced environment with a focus on results and quality.

• Excellent verbal and written skills, ability to communicate clearly and effectively with all levels within the organization.

• Ability to work flexible hours to ensure proper coverage as business requirements change.



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