In Room Dining Supervisor

2 months ago

Austin, United States AccorHotel Full time

Reporting to the In Room Dining Manager responsibilities and essential job functions include but are not limited to the following:

Responsibilities

  • Consistently offers professional engaging and friendly service
  • Maintain a professional presentation at all times
  • Ensure guest satisfaction by adhering to service standards as specified for In Room Dining.
  • Assist employees as needed to ensure the best possible service.
  • Ensure all special events and amenities are properly presented in accordance with guest and hotel specifications and standards.
  • Maintain established controls for stock with pars and orders.
  • Enforce Security controls (keys lockdown etc.) to include control of beverage stock.
  • Assign side work and record attendance.
  • Inspect staff as to uniforms cleanliness identification etc.
  • Ensure a safe working environment for employees.
  • Supervise all In Room Dining colleagues

What is in it for you:

  • Paid time off
  • Medical Dental and Vision Insurance 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Committee

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Excellent communication skills. 
  • Understand and comply with all company and departmental rules and regulations policies and procedures.    
  • Ability to assist manager and order takers in all areas of departmental responsibility.  
  • Must have minimum of 2 years experience as a Room Service Captain. 
  • Must have knowledge and understanding of Food & Beverage incl. Wines and Liquors.
  • Must have strong PC skills in meeting administrative requirements.
  • Previous point of sale system experience required Micros is an asset
  • Computer literate in Microsoft Window applications required
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs remaining calm and courteous at all times
  • In Room Dining Department operates 24 hours a day and 7 days a week candidates must have flexibility/availability to work varying shifts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to walk; use hands to finger handle or feel objects tools or controls; reach with hands and arms; talk or hear and taste or smell.  The employee frequently is required to stand.  The employee is occasionally required to sit and stoop kneel or crouch.

The employee must regularly lift and/or move up to 20 pounds and frequently move up to 25 pounds when bringing up and down loaded Room Service tables. 

Required Education and Experience

  • University/College degree in a related discipline an asset
  • Previous Food & Beverage leadership experience in a fast paced luxury hospitality setting required

Remote Work :

No


Employment Type :

Fulltime

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