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Service Desk Technician
2 months ago
CONTRACT (6 Months+)
Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their Miami office full-time helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client’s IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely.
Key Responsibilities & Duties:
- Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, network printing, VPN, etc.).
- Serve as first point of contact for endpoint incident troubleshooting.
- Have a strong background in Microsoft O365 and Windows workstations.
- Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology.
- Troubleshoot iPhones and iPads.
- Strong communication skills to be able to work with staff, multiple internal teams and executive users.
- Review ticket queues and be able to manage priority and tasks while communicating updates to end users.
- Assist in designing and documenting end user solutions.
- Configure and deploy Windows Laptops
- Assist in managing and delivering IT related projects
Experience & Qualifications:
- Bachelor’s degree in Computer Science, MIS, or equivalent preferred.
- 3+ years of work experience with progressively more responsibilities.
- Demonstrated proficiency with Windows OS troubleshooting.
- Troubleshooting experience with O365 apps and Windows applications is required.
- Active Directory experience is required.
- Experience with Antivirus platforms, as well as OS patching.
- Mobile Device Management experience a plus.
- Excellent organizational, verbal, and written communication skills.
- Experience with SCCM or any imaging technology is preferred.
