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Service Manager

2 months ago

Little Falls, United States Morrie's Auto Group Full time

Service Manager opportunity available within a large automotive group

  • CDJR experience a plus
  • Relocation assistance provided


A leading automotive group is looking for experienced and detail-oriented Service Managers. Candidates for our growing company must have a strong working knowledge of industry standards and practices. Other responsibilities include building customer relations, creating good work environment and properly managing the assets of the department.

Job Description:

  • Forecasts goals and objectives for the department and strives to meet them; directs and schedules the activities of all department employees; prepares and administers an annual operating budget for the service department.
  • Maintains reporting systems required by general management and the factory; monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
  • Attends managers meetings; holds weekly department meetings; Strives for harmony and teamwork within the department and with all other departments.
  • Develops and implements a marketing plan which promotes new and repeat business; monitors social media websites.
  • Keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.; ensures compliance with manufacturer warranty and policy procedures.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
  • Prepares pricing guides and maintenance menus for frequent labor operations.
  • Handles customer complaints immediately and according to dealership's guidelines; establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
  • Evaluate and hold employees accountable for results and quality of service; provide clear performance expectations, training, coaching, and discipline in a timely manner and in accordance with company policy.
  • Maintain adequate staffing level; plan staffing needs proactively, develop budget, create accurate job descriptions, recruit in a timely manner, hire individuals well qualified for their position that embody the company values.
  • Develop staff and encourage professional and personal growth through hands-on training, coaching, and mentoring to meet current and future department and company needs.

Company Offerings:

  • 401(k) and Roth IRA retirement program w/company match
  • Paid Time Off
  • Medical, Vision, and Dental coverage
  • FSA/HSA plans

Qualifications:

  • Professionalism and integrity
  • Excellent communication skills
  • Detail-oriented and organizational
  • College degree in Relevant Field preferred
  • 3+ years of automotive management experience

Job Type: Full-time

  • Pay: From $120,000.00 per year