Desktop Support Engineer

2 months ago


Morristown, United States Indsafri Full time

Job Description:

Job Role: Deskside Support

Location: Morristown, NJ (Onsite)

Duration: 1 Year

Rate: $20/hr on W2


Requirements:

  • Experience with operating system image builds, software push platforms (Intune and SCCM)
  • Knowledgeable in Office 365 technology
  • Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration
  • Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem) Knowledge on Windows Autopilot as a modern OS Deployment solution.
  • Basics of Azure Windows virtual Desktop
  • Proven experience with ticket tracking systems (ServiceNow)
  • Strong presentation, communication and interpersonal skills with the ability to interact professionally with a diverse group of technical personnel, executives, managers, and subject matter experts
  • Asset Management updates/clean up in the Asset Management System and AD clean up.
  • Install and upgrade software and operating systems
  • Support video and audio conferencing requests as necessary
  • Troubleshoot network and local printers issues.
  • Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked Maintain documented software and hardware inventories
  • Level 2 onsite or remote support for complex customer issues and requests.
  • Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.
  • Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution.


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