Deskside Support

Job Description:

Job Role: Deskside Support

Location: Morristown, NJ (Onsite)

Duration: 1 Year Contract on W2

Rate: $20/hr on W2

Requirements:

• Experience with operating system image builds, software push platforms (Intune and SCCM)
• Knowledgeable in Office 365 technology
• Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration
• Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem) Knowledge on Windows Autopilot as a modern OS Deployment solution.
• Basics of Azure Windows virtual Desktop
• Proven experience with ticket tracking systems (ServiceNow)
• Strong presentation, communication and interpersonal skills with the ability to interact professionally
• with a diverse group of technical personnel, executives, managers, and subject matter experts
• Asset Management updates/clean up in the Asset Management System and AD clean up.
• Install and upgrade software and operating systems
• Support video and audio conferencing requests as necessary
• Troubleshoot network and local printers issues.
• Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked Maintain documented software and hardware inventories
• Level 2 onsite or remote support for complex customer issues and requests.
• Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.
• Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution.