Information Technology Support Specialist

3 weeks ago


Morristown, United States Insight Global Full time

Position Title: Executive Support Specialist

PERMANENT ROLE

Salary Range: 90-100K

Location: Hybrid, 4 days on site in Morristown, NJ and 1 day remote


Exact compensation may vary based on several factors, including skills, experience, and education.

  • Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.


Our Client is looking for a IT specialist that has in-depth understanding of hardware, software, server platforms, file servers, network infrastructure monitoring, and Windows 10 and 11 operating systems. The ideal candidate will have strong experience with Microsoft Office 2016 and Office 365, and demonstrate a solid understanding of TCP/IP networking, cloud infrastructure (including AWS), and mobile device support across platforms like Apple iOS and Android.


Must Haves:

Required Experience: 3+ years of tech support or helpdesk experience, preferably in a legal or professional services environment.


Technical Skills:

• Strong Microsoft Office experience, including Office 2016 and Office 365.

• Proficiency in Windows 10/11, MacOS, Apple iOS, and Android environments.

• Experience troubleshooting printers and scanners.

• Experience supporting document management systems, preferably NetDocs

• Experience with network infrastructure, including TCP/IP networking stack, switches, routers, and firewalls.

• In-depth knowledge of hardware/software, server platforms (Windows Server 2012 and newer, Linux), and cloud computing infrastructure (AWS).

• Experience supporting remote users, including VPN setup and management (GlobalProtect).


Responsibilities:

• Help users resolve desktop hardware and software issues, including user account setup and related administrative duties (e.g., installing, upgrading, and supporting Mac and Windows desktop software and hardware).

• Troubleshoot and resolve software, hardware, and peripheral device issues (e.g., network printers, scanners, VoIP phones).

• Respond to requests for technical assistance in person, via phone, or electronically.

• Provide remote computer and hardware setup and replacement, performing configurations and installations as needed.

• Track, log, and route problems/requests in ConnectWise Manage, document resolutions, and collaborate with the team on next steps for ticket resolution.

• Support the Manager of IT Support with routine maintenance and day-to-day duties, including server and network infrastructure monitoring.

• Support users with document management system (DMS) issues, configurations and best practices. (current DMS is NetDocs)

• Maintain and troubleshoot mobile devices, including Android and iPhones.

• Research and stay current with system information, changes, and updates to enhance user support.

• Perform post-resolution follow-ups on help requests to ensure issue resolution.

• Provide remote support for users, including VPN configurations and management. (current VPN solution is GlobalProtect.)



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