IT Cybersecurity Support Technician

4 weeks ago

Livonia, United States STACK Cybersecurity Full time

IT Cybersecurity Support Technician - Tier 2

STACK Cybersecurity is a full-service Managed Security Service Provider (MSSP) as well as a Managed Services Provider (MSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions. We are currently seeking talented Cybersecurity/Technical Support professionals for a full-time position as a IT Cybersecurity Support Technician - Tier 2. A Tier 2 Technician is responsible for providing technical support of desktop and network environments. This support will include workstations, servers, printers, networks, and vendor specific hardware and software. The position requires daily customer interaction and documentation of efforts.

IT Support Technicians must be diligent self-starters, competent with computers and capable of managing multiple tasks and projects at the same time. Ideal candidates have excellent troubleshooting skills and the ability to effectively communicate with customers and interact with users who have little computer knowledge. Potential candidates must be able to maintain a professional attitude and appearance and confidently engage with customers over the phone and in person.

This is an in-office position located in Livonia, Michigan 48150.

No remote only candidates will be considered. Relocation is not available for this position.


Responsibilities & Qualifications:

  • IT Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook)
  • Support of Backup Solutions and Processes
  • Technical support at the network level: WAN and LAN connectivity, firewalls, and security
  • Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
  • Malware, spam, and antivirus support on desktops and remediation of Cybersecurity issues when applicable
  • Communication Skills:
  • Strong communication skills when interacting with external clients, vendors, and internal teams.
  • Ability to articulate complex security concepts clearly.
  • Event Log Monitoring and Investigation:
  • Monitor and investigate event logs for suspected activities.
  • Identify potential security incidents and respond promptly.
  • Threat and Vulnerability Analysis:
  • Conduct threat and vulnerability analysis to assess risks.
  • Propose mitigation strategies based on findings.
  • Security Incident Handling:
  • Investigate, document, and report any information security issues.
  • Collaborate with relevant teams to address incidents effectively.
  • Understanding of Cyber Threats:
  • Familiarity with prevalent cyber threats, including malware, phishing attacks, DDoS attacks, BEC, lay-and-wait, and man-in-the-middle attacks.
  • Stay updated on evolving threat landscape.
  • SIEM Proficiency:
  • Use and understand Security Information and Event Management (SIEM) solutions.
  • Leverage SIEM data for threat detection and incident response.
  • Knowledge of Other Cybersecurity Tools:
  • Familiarity with tools such as EDR (Endpoint Detection and Response), MXDR (Managed XDR), SASE (Secure Access Service Edge), intrusion detection systems (IDS), and vulnerability scanners.
  • Problem-Solving Under Pressure:
  • Apply problem-solving skills effectively even in high-pressure situations.
  • Prioritize and address security incidents promptly.
  • Effective Communication:
  • Present security findings and recommendations to senior leadership.
  • Excellent written and verbal communication skills.
  • Attention to Detail and Organization:
  • Strong attention to detail when analyzing security data.
  • Organize findings and create comprehensive reports.
  • Independence and Teamwork:
  • Work independently on security tasks.
  • Collaborate effectively within a team environment.
  • Additional Responsibilities:


REQUIRED EXPERIENCE:

  • 2+ years configuring and troubleshooting ENTERPRISE FIREWALLS
  • 2+ years configuring and troubleshooting VMware AND Hyper-V
  • 2+ years configuring and troubleshooting ENTERPRISE BACKUP SOLUTIONS
  • 2+ years configuring and troubleshooting IPSEC and SSL VPN
  • 2+ years configuring and troubleshooting NAT and PAT
  • 2+ years of Ransomware mitigation and Device Hardening
  • Moderate understanding of Certificates and CA’s
  • Moderate understanding of subnetting and network addressing
  • Ability to evaluate, size and design Servers and Storage
  • Ability to recognize and recommend hardware and software upgrade opportunities for existing clients.

  • IT Cybersecurity Support Technician

    4 weeks ago

    Livonia, United States STACK Cybersecurity Full time

    IT Cybersecurity Support Technician - Tier 2STACK Cybersecurity is a full-service Managed Security Service Provider (MSSP) as well as a Managed Services Provider (MSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on Cybersecurity first solutions. We...

  • Cybersecurity Technical Support Specialist

    1 week ago

    Livonia, Michigan, United States STACK Cybersecurity Full time

    Position: IT Cybersecurity Support Technician - Tier 2Company Overview:STACK Cybersecurity operates as a comprehensive Managed Security Service Provider (MSSP) and Managed Services Provider (MSP). Our firm specializes in IT consulting, focusing on the continuous support and management of client network environments, workstations, and servers, with a primary...

  • Cybersecurity Technical Support Specialist

    1 week ago

    Livonia, Michigan, United States STACK Cybersecurity Full time

    Position: IT Cybersecurity Support Technician - Tier 2Company Overview:STACK Cybersecurity operates as a comprehensive Managed Security Service Provider (MSSP) and Managed Services Provider (MSP). Our focus is on delivering exceptional IT consulting services, emphasizing cybersecurity-first solutions for the management and support of client network...

  • IT Support Technician

    2 weeks ago

    Livonia, United States Stack Cybersecurity Full time

    ::: {tabindex="-1" artdeco-is-focused="true"} IT Support Technician -- Tier 1 STACK Cybersecurity is a full-service IT Managed Service Provider (MSP) as well as a Managed Security Service Provider (MSSP). We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis...

  • IT Support Technician

    3 weeks ago

    Livonia, United States STACK Cybersecurity Full time

    IT Support Technician – Tier 1 - InternshipSTACK Cybersecurity is a full-service IT Managed Service Provider (MSP) as well as a Managed Security Service Provider (MSSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on cybersecurity-forward...

  • IT Support Technician

    3 weeks ago

    Livonia, United States STACK Cybersecurity Full time

    IT Support Technician – Tier 1 - InternshipSTACK Cybersecurity is a full-service IT Managed Service Provider (MSP) as well as a Managed Security Service Provider (MSSP) We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an emphasis on cybersecurity-forward...

  • Behavior Support Technician

    5 days ago

    Livonia, Michigan, United States Zelexa Therapy Full time

    Position Overview:We are seeking a dedicated individual who is enthusiastic about providing personalized support to children. As a Behavior Support Technician at Zelexa Therapy, you will play a crucial role in enhancing the lives of children with Autism and related developmental challenges.We offer a comprehensive compensation and benefits package tailored...

  • IT Support Technician

    3 weeks ago

    Livonia, Michigan, United States OHM Advisors Full time

    Hiring in Livonia, Michigan. Come work for OHM Advisors, the community advancement firm. With the singular mission of Advancing Communities, our diverse 700+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering. We are a team of...

  • IT Support Technician

    3 weeks ago

    Livonia, United States OHM Advisors Full time

    Hiring in Livonia, Michigan. Come work for OHM Advisors, the community advancement firm. With the singular mission of Advancing Communities, our diverse 700+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering. We are a team of...

  • IT Support Technician

    3 weeks ago

    Livonia, United States OHM Advisors Full time

    Hiring in Livonia, Michigan.Come work for OHM Advisors, the community advancement firm. With the singular mission ofAdvancing Communities, our diverse 700+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering. We are a team of...

  • IT Support Technician

    2 weeks ago

    Livonia, United States OHM Advisors Full time

    Hiring in Livonia, Michigan.Come work for OHM Advisors, the community advancement firm. With the singular mission ofAdvancing Communities, our diverse 700+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering. We are a team of...

  • IT Support Technician

    1 week ago

    Livonia, United States OHM Advisors Full time

    Hiring in Livonia, Michigan.Come work for OHM Advisors, the community advancement firm. With the singular mission of Advancing Communities, our diverse 700+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering. We are a team of...

  • IT Support Technician

    2 weeks ago

    Livonia, United States OHM Advisors Full time

    Hiring in Livonia, Michigan.Come work for OHM Advisors, the community advancement firm. With the singular mission of Advancing Communities, our diverse 700+ team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction engineering. We are a team of...

  • Veterinary Technician

    2 days ago

    Livonia, Michigan, United States Mission Veterinary Partners Full time

    OverviewMission Veterinary Partners is seeking a skilled Licensed Veterinary Technician to join our team at Strong Village Veterinary Center.Clinic HoursMonday: 8:00am - 6:00pmTuesday: 8:00am - 7:00pmWednesday: 8:00am - 5:00pmThursday: 8:00am - 7:00pmFriday: 8:00am - 5:00pmSaturday: 8:00am - 4:30pmSunday: ClosedCompensation$20 - $25 per hourBenefits80 hours...

  • Veterinary Care Support Specialist

    1 week ago

    Livonia, Michigan, United States Mission Veterinary Partners Full time

    Job OverviewMission Veterinary Partners is seeking a dedicated Veterinary Care Support Specialist to join our expanding team.Position SummaryAs a vital member of our veterinary practice, you will play a crucial role in assisting veterinarians and veterinary technicians in delivering exceptional care to our patients. Your responsibilities will include...

  • Autism Support Specialist

    5 days ago

    Livonia, Michigan, United States Hope Network Behavioral Health Full time

    Job OverviewAt Hope Network Behavioral Health, we are dedicated to empowering children to achieve their fullest potential.Our organization is built on a foundation of mutual support, where we stand by each other through life's challenges. We prioritize the well-being of our staff, the families we serve, and the communities we are part of.Why consider a role...

  • Automotive Support Technician

    2 days ago

    Livonia, Michigan, United States Belcan Full time

    **Job Summary**Belcan is seeking a highly skilled Operational Support Associate to join our team. As an Operational Support Associate, you will be responsible for providing technical support and assistance to our clients in the automotive industry.**Key Responsibilities:**Deploy software and ensure its proper functioningManage inventory and maintain accurate...

  • Veterinary Technician

    3 months ago

    Livonia, United States Banfield Pet Hospital Full time

    If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Credentialed Veterinary Technician The anticipated starting hourly rate for individuals expressing interest in this position is $18 to $33 per hour. Rate to be determined by the schedule,...

  • Information Security Specialist II

    1 week ago

    Livonia, Michigan, United States ROUSH Full time

    Job OverviewAt Roush, we collaborate with talented individuals to tackle exciting challenges that drive innovation. If you are passionate about crafting advanced solutions to intricate problems and thrive in an environment that values creativity and fresh ideas, we invite you to explore this opportunity.We integrate technology and engineering to deliver...

  • Veterinary Technician

    3 weeks ago

    Livonia, United States Banfield Pet Hospital Full time

    Licensed Veterinary Technician - Hiring for hospitals in the greater Detroit area at the following locations:Livonia - 1050Northville - 0688Southfield - 1639Southfield Telegraph - 5359Troy - 5278The anticipated starting hourly rate for individuals expressing interest in this position is $18 to $33 per hour. Rate to be determined by the schedule, location,...