Membership Coordinator

3 weeks ago

Honolulu, United States Honolulu Academy of Arts Full time
Job Title: Membership Coordinator

Employment Status: Full-Time, Non-Exempt

Job Summary:

Under the direction of the Membership and Annual Fund Manager, the Membership Coordinator provides administrative support to the Museum's Membership and Annual Fund programs and serves as a liaison between the Museum and its donors. Key areas of responsibility include: developing and executing revenue-generating activities, gift processing, CRM maintenance, and data reporting.

The Honolulu Museum of Art:

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and "the deep intuitions that are common to all." The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai'i's multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.

To learn more about HoMA, please visit our website.

Minimum Qualifications:
  • Bachelor's degree or an equivalent combination of education, training, and experience in an administrative, customer service, or similar role.
  • 2 years of experience in an arts and culture, education, or non-profit organization.
  • Excellent interpersonal, written, and verbal communication skills.
  • Excellent computer skills, including proficiency in Microsoft Office Suite.
  • Detail-oriented and self-motivated, with exceptional organizational, analytical, and time management skills.
  • Previous experience with CRM (Customer Relationship Management) or other database for data entry, report generation, and fundraising analysis.
  • Ability to interface positively with high-level donors, sponsors, and stakeholders.
  • Possesses good judgment and handles confidential information with discretion, acting with the best interests of the Museum in mind.
  • Exhibits a polished presence, diplomacy, and a deep respect for and understanding of the local community served by the Museum and the Museum's vision, mission, and values.
  • Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
  • Ability to work within and support a diverse community of visitors, artists, and employees.

Desired Qualifications:
  • Experience in fundraising, member services, sales, or donor relations and stewardship.
  • Demonstrated experience in creating positive interactions with donors, sponsors, partners, and other stakeholders to meet or exceed fundraising and donor relations goals.
  • Experience in a museum environment or nonprofit organization with multiple sites and varying degrees of need.
  • Interest in exploring new software and other technologies to drive process improvements in fundraising and membership.
  • Understanding of Honolulu Museum of Art's established identity and dedication to advancing it.

Essential Duties:
  • Processes Membership and Annual Fund contributions from multiple channels into the Tessitura database in a timely manner, ensuring accurate donor information is included for tracking and acknowledgement.
  • Manages HoMA's membership telephone hotline and member/donor services email accounts to field all questions and inquiries in a respectful and timely manner.
  • Prepares and sends weekly acknowledgement letters to members and donors, including fulfillment of related benefits.
  • Works with the Membership and Annual Fund Manager to plan and execute all revenue-generating campaigns, including renewals, lapsed recapture, acquisitions, upgrades, and Annual Fund solicitations.
  • Works with the Membership and Annual Fund Manager to plan and execute calendar of member programs and events, including emailed digital content.
  • Maintains the integrity of the donor database by ensuring proper coding of all donations, data entry procedures, and maintenance of donor contact information, adhering to best practices for data cleanliness.
  • Works with Finance team to ensure accurate and balanced transaction records, provides updates and information regarding ongoing and planned campaigns.
  • Manages list pulls for direct mail and email campaigns.
  • Works with the Membership and Annual Fund Manager to generate reports, develop and maintain analytics dashboard to track program progress, and support executive reports.
  • Fields membership/donor services questions in a respectful and timely manner in person or via telephone and email.
  • Works closely with donors, members, and visitors in an inclusive and professional manner, creatively problem-solving and proactively maintaining positive relationships.
  • Proactively participates in Tessitura training and increases institutional knowledge of the database.
  • Provides general support to museum events and outreach as needed.
  • Demonstrates a commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion through respectful communication and cooperation with others.
  • Other duties as assigned.

Compensation

The Honolulu Museum of Art is committed to practicing salary transparency. The minimum salary for this position is $20.00 per hour and the maximum salary is $24.00 per hour. Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to:
  • Fully covered medical, dental, and vision insurance for employee
  • 12 paid holidays
  • 15 days of vacation accrual in 1st year, increasing to 20 days in 2nd year
  • 15 days of annual sick leave
  • Group retirement plans with employer matching after 2nd year
  • Shop, Museum Café, and Art School discounts
  • Onsite parking provided

Working Conditions and Atmosphere:

Works in an office environment. General office hours are Monday through Friday, 8:00 a.m. to 5:00 pm with flexible scheduling as needed. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment. Ability to work some evening and weekend hours.

The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Diversity, Equity, Accessibility, and Inclusivity:

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.

Equal Employment Opportunity:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is also prohibited.Learn More

  • Membership Coordinator

    1 month ago

    Honolulu, United States Honolulu Academy of Arts Full time

    Job Title: Membership CoordinatorEmployment Status: Full-Time, Non-ExemptJob Summary: Under the direction of the Membership and Annual Fund Manager, the Membership Coordinator provides administrative support to the Museum's Membership and Annual Fund programs and serves as a liaison between the Museum and its donors. Key areas of responsibility include:...

  • Membership and Services Coordinator

    2 weeks ago

    Honolulu, Hawaii, United States YMCA of Honolulu Full time

    About Our TeamThe YMCA of Honolulu values individuals who embody our mission and core values. As a Membership and Services Coordinator, you will play a key role in delivering high-quality services to our members and promoting our brand.ResponsibilitiesCoordinate membership services and programsMonitor and maintain facilities and equipmentAssist with events...

  • Membership Experience Coordinator

    3 weeks ago

    Honolulu, Hawaii, United States Supreme Fitness Group Full time

    Job DescriptionAs an Overnight Member Services Representative at Supreme Fitness Group, you will play a critical role in ensuring that our members receive exceptional service and support. Your responsibilities will include:Assisting members with inquiries and concernsProviding exceptional customer serviceMaintaining accurate recordsProcessing membership...

  • Gift Operations Coordinator

    4 weeks ago

    Honolulu, Hawaii, United States University of Hawaii Foundation Full time

    **About the Role**We are looking for a Gift Operations Coordinator to join our team at the University of Hawaii Foundation. As a key member of our team, you will be responsible for coordinating and analyzing data for data entry projects, entering gifts, pledges, and memberships into the Makana database, and maintaining database record integrity.The ideal...

  • Civil Engineering Project Coordinator

    2 weeks ago

    Honolulu, Hawaii, United States CONSOR Engineers Full time

    **Job Description:**We are seeking a highly skilled Civil Engineering Project Coordinator to join our team at CONSOR Engineers.In this role, you will assist in leading inspections in the field to ensure public safety and use various access methods to gather data and create reports on structures such as bridges, tunnels, and ancillary signs.You will work...

  • Gift & Data Processing Associate

    4 weeks ago

    Honolulu, United States University of Hawaii Foundation Full time

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Gift & Data Processing Associate Full Time Clerical Honolulu, HI, US 6 days ago Requisition ID: 1152 Salary Range: $20.00 To $20.00 Hourly POSITION INFORMATION Department: Gift Processing FLSA Status:...

  • Gift & Data Processing Associate

    1 month ago

    Honolulu, United States University of Hawaii Foundation Full time

    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Gift & Data Processing Associate Full Time Clerical Honolulu, HI, US 6 days ago Requisition ID: 1152 Salary Range: $20.00 To $20.00 Hourly POSITION INFORMATION Department: Gift Processing FLSA Status:...

  • Public Policy Specialist

    6 days ago

    Honolulu, Hawaii, United States AlohaCare Full time

    Career OpportunityAlohaCare seeks a dedicated professional to join our External Affairs team as an External Affairs Specialist.This role will play a key part in our efforts to strengthen AlohaCare's service to Hawaii's communities.The successful candidate will contribute to the development and implementation of External Affairs strategies and support...

  • Domestic Violence Program Director Position in Hawaii

    4 weeks ago

    Honolulu, Hawaii, United States Hawai`i State Coalition Against Domestic Violence Full time

    Job SummaryWe are seeking a highly qualified Domestic Violence Program Director to join our team at Hawai`i State Coalition Against Domestic Violence. This is an exciting opportunity for an experienced leader with a passion for addressing domestic violence in Hawaii.About the RoleThe Domestic Violence Program Director will be responsible for leading our...

  • Senior Business Analyst

    1 month ago

    Honolulu, United States HMSA Full time

    As the senior level subject matter expert on Medicare plans, works closely with HMSA management, operational departments, Medicare Compliance Officers, business partners and contracted vendors to provide analysis and consulting services. Responsible to carry out the following key activities independently and with a high degree of professional competence and...

  • Marketing Encore

    3 days ago

    Honolulu, United States Disability Solutions Full time

    Hourly Rate: $14.00$14.00 hr + CommissionAre you looking for a place where meaningful moments are made together?   We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing Encore, you will assist in providing our Owners/guests with experiences and events to make...

  • General Office Operations Clerk

    1 week ago

    Honolulu, Hawaii, United States Times Supermarket Full time

    Times Supermarket is seeking an experienced General Office Operations Clerk to join our team. As a key member of our operations department, you will be responsible for performing various tasks to ensure the smooth operation of our office.Key responsibilities of the role include document preparation and scanning, uploading to designated storage areas,...

  • Business Analyst

    3 weeks ago

    Honolulu, United States HMSA Full time

    Support the administration and management of the day to day operational activities needed to comply with CMS requirements and HMSA standards. Be knowledgeable on all CMS regulations and HMSA operational standards. This duty requires the analyst to:Ensure all HMSA‘s Medicare Program contractual obligations and requirements are met or exceeded in appropriate...

  • Business Analyst II

    1 month ago

    Honolulu, United States HMSA Full time

    Support the administration and management of the day to day operational activities needed to comply with CMS requirements and HMSA standards. Be knowledgeable on all CMS regulations and HMSA operational standards. This duty requires the analyst to: Ensure all HMSA's Medicare Program contractual obligations and requirements are met or exceeded in appropriate...

  • Senior Operations Analyst

    4 weeks ago

    Honolulu, Hawaii, United States HMSA Full time

    About the RoleWe are seeking a highly skilled Senior Operations Analyst to join our team at HMSA. In this role, you will be responsible for supporting the administration and management of day-to-day operational activities needed to comply with CMS requirements and HMSA standards.Key ResponsibilitiesCMS Compliance and GuidanceEnsure all HMSA's Medicare...

  • Internal Audit Manager for Verity CPAs

    4 weeks ago

    Honolulu, Hawaii, United States Verity CPAs Full time

    Job Summary:We are seeking an Internal Audit Manager to join our team at Verity CPAs. This is a key leadership role that requires a seasoned professional with expertise in auditing and accounting.About the Role:The Internal Audit Manager will be responsible for managing multiple audit projects simultaneously, scheduling, staffing, and coordinating engagement...

  • General Office Clerk

    3 weeks ago

    Honolulu, United States Times Supermarket Full time

    General Office ClerkStarting rate of pay: $16.00/hrCompany Benefits: • Flexible Hours• Employee Discount• 10 Paid Holidays• Medical/Vision/Dental Package*• Free Life Insurance*• Vacation and Sick Leave*• Voluntary Insurance Plans (Life, Disability, Cancer, Accidental)• Long Term Disability• Wellness Program • Discounted Gym...

  • General Office Clerk

    3 weeks ago

    Honolulu, United States Times Supermarket Full time

    General Office ClerkStarting rate of pay: $16.00/hrCompany Benefits: • Flexible Hours• Employee Discount• 10 Paid Holidays• Medical/Vision/Dental Package*• Free Life Insurance*• Vacation and Sick Leave*• Voluntary Insurance Plans (Life, Disability, Cancer, Accidental)• Long Term Disability• Wellness Program • Discounted Gym...

  • Business Analyst II

    3 weeks ago

    Honolulu, United States Hawaii Medical Service Association Full time $59,000 - $116,000

    **Hybrid Work Environment - Must reside in Hawaii** Pay Range: $59,000 - $116,000 Note: Individuals typically begin between the minimum to middle of the pay range Responsible to support the development and implementation of required activities to ensure compliance with Centers for Medicare and Medicaid Services (CMS) requirements and mandates,...

  • Business Analyst II

    3 weeks ago

    Honolulu, United States Hawaii Medical Service Association Full time $59,000 - $116,000

    **Hybrid Work Environment - Must reside in Hawaii** Pay Range: $59,000 - $116,000 Note: Individuals typically begin between the minimum to middle of the pay range Responsible to support the development and implementation of required activities to ensure compliance with Centers for Medicare and Medicaid Services (CMS) requirements and mandates,...