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General Manager

2 months ago

Rochester, United States Exos Full time

Responsibilities:

We're seeking an experienced General Manager to join our team. As our new General Manager you will:

  • Hire, supervise, mentor and evaluate department managers (Fitness, Group Exercise, Membership Sales, Customer Service, Aquatics).
  • Develop your site as a Center of Excellence, with multiple Subject Matter Experts, where other regional sites will send their staff for training.
  • Foster and manage quality relationships with client and site members.
  • Drive, track and report on key metrics regularly.
  • Complete P/L influence and control.
  • Support managers and membership by responding to emergent program and member requests, staff needs, scheduling and acting as marketing liaison for all fitness, wellness, aquatics, and membership recruitment/retention programs and strategies.
  • Ensure excellent customer service and customer responsiveness to both inside and outside constituents.
  • Understand and be committed to the mission and vision of the Center. Be knowledgeable about the Jewish Community Center (JCC), its programs, services, and offerings. Be an advocate for the JCC, its programs and team.
  • Interact with client management on a daily/weekly basis to enhance communications and build a positive client/vendor relationship.
  • Develop department budgets and strategic business plan, and monitor for progress monthly as a part of client monthly operations updates as measured against annual goals for all departments.
  • Support other Exos sites and projects as a SME as needed.



Required Qualifications:

  • Minimum of 7 years of General Manager Experience within the fitness industry, including overseeing Membership and Aquatics.
  • Bachelor’s Degree in fitness or business-related fields.
  • Current CPR/ AED & First Aid certifications.

Preferred Qualifications:

  • Demonstrated success in increasing programming participation in both for profit and not for profit environments.
  • Scheduling flexibility to work occasional evenings and weekends to support programming.
  • Successful track record managing sales, personal/small group training, operations, group programming and customer service.
  • Excellent communication-both written and oral, leadership, interpersonal and supervisory skills.
  • Ability to anticipate, manage, and solve operational issues on a regular, and daily, basis.
  • Highly skilled in Google Docs, Excel, as well as proven ability to work with different CRM systems (i.e., CSI, Spectrum).
  • Outgoing personality.


Residents of California, Colorado, New York, and Washington: Per pay transparency requirements, the compensation for this position ranges from $70,000/year to $90,000/year. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).



WHO WE ARE


For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.


Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.


We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.



We are an equal opportunity employer


EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.


Learn more here:

  • EEO is the Law
  • EEO is the Law Supplement