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Level 1 Desktop Support Analyst

2 months ago

Lombard, United States True Group, Inc. Full time

Location: Lombard, IL


The Level 1 Desktop Support Analyst will join our growing team in Oak Brook helping support a variety of client projects.


Responsibilities:


  • Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.
  • Identify and assist in the resolution of hardware, software, and/or networking issues.
  • Install new hardware systems, software upgrades, etc.
  • Provide technical and/or operational training as needed.
  • Document hardware configuration information, software configuration administration, network performance and network layouts.


Qualifications:


  • 1+ year of experience as a Desktop Support Analyst
  • Bachelor's Degree in Information Technology or related field or relevant experience
  • Ability to think through problems and visualize solutions
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
  • Ability to work with all levels of staff within and outside of IT and outside the organization
  • A self-starter able to work independently but comfortable working in a team environment
  • Good analytical and problem-solving skills
  • LAN and WAN experience
  • Network security experience a plus