Network Analyst

Location(s): Lombard, IL

We are seeking a Network Analyst to join our growing team and help with a variety of hardware, software, and networking projects at various Clients.

Responsibilities:

• Respond to escalated technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.
• Identify and resolve hardware, software, and/or networking issues by conducting tests, analyzing the problem, and provide suggestions for solutions.
• Program and install new hardware systems, software upgrades or networking cables.
• Provide technical and/or operational training as needed.
• Document hardware configuration information, software configuration administration, network performance and network layouts on a regular basis.
• When necessary, travel to Clients’ offices or server locations for hardware and network malfunctions.

Qualifications:

• Bachelor's Degree in Information Technology or related field and/or relevant experience
• 5+ years of experience as a Network Analyst
• Strong understanding of network infrastructure and network hardware
• Ability to think through problems and visualize solutions
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers
• Knowledge of IPSec Tunnels
• Knowledge of OSPF
• Understanding of Routing
• Knowledge of application transport and network infrastructure protocols
• Ability to create accurate network diagrams and documentation for design and planning network communication systems
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Ability to work with all levels of staff within and outside of IT and outside the organization
• A self-starter able to work independently, but comfortable working in a team environment
• Good analytical and problem-solving skills
• LAN, WAN, and WLAN experience
• Experience with MikroTik and/or Sophos required
• Network security experience a plus