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Support Specialist

2 months ago

Chicago, United States Beacon Hill Full time

Beacon Hill has partnered with a prominent mobility technology retailer to identify a Support Specialist to join their dynamic team. They will work directly with nationally contracted clients, handling inquiries and troubleshooting equipment issues with precision and dedication.

Key Responsibilities:

  • Respond to calls and emails from major clients, addressing technical issues related to equipment, such as tablets and other mobility devices.
  • Utilize client-specific process documents and adhere to Service Level Agreements (SLAs) to resolve issues promptly and effectively.
  • Employ a customer-centric approach and critical thinking skills to problem-solve and bring issues to resolution with a white glove level of care

Qualifications:

  • 1+ years experience with office systems and data entry
  • 1+ year of experience serving and working with clients in a professional setting, call center or phone based customer service
  • Experience working with process documents, according to service level agreements
  • Must have the ability to remotely support customers via phone, email and web based ticketing system.
  • Any technical education or entry level experience in desktop support would be beneficial

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.


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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)