Client Service Representative

1 week ago


Walnut Shade, United States Zelis Healthcare, LLC Full time

Position Overview:

The Zelis Payments Client Service Representative is part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes. Our best Client Service Representatives are super reliable, love helping people, and are great at solving problems. This team also serves as a talent pipeline into the rest of Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more. Don‘t worry if you don‘t have previous call center experience, we are happy to teach you

Duties and Responsibilities:

  • Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
  • Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
  • Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
  • Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
  • Build and maintain a thorough knowledge of Zelis Payments products and solutions.
  • Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
  • Maintaining scheduled adherence and remaining productive throughout your given shift.
  • Ability to consistently meet monthly stat expectations and attendance goals.
  • Maintain and display a positive attitude.

Professional Experience and Qualifications:

  • Passion for customer service and helping people
  • Excellent telephone etiquette and verbal communication skills
  • Proficiency in problem-solving and basic troubleshooting
  • Computer proficiency and technical aptitude
  • Attention to detail
  • Consistent and reliable
  • Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
  • Demonstrated resilience and resourcefulness in customer service situations

Education:

  • Bachelor‘s degree or equivalent work experience

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee‘s work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email .

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you‘re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.



  • Walnut Creek, United States Banfield Full time

    SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming,...


  • Maple Shade, United States Urban Classics, Inc. Full time

    Customer Service Representative Urban Classics Inc.Since its founding, TB International has been writing a remarkable success story, as an apparel manufacturer specializing into streetwear with its own brands Mister Tee, MJ Gonzales, Forgotten Faces and Upscale, as well private label division. With a network of approximately 20,000 international customers,...

  • Service Specialist

    1 week ago


    Walnut Shade, United States Zelis Healthcare, LLC Full time

    Position Overview:We are seeking energetic and reliable professionals to join the Zelis team as a Provider Services Specialist. This call center position is primarily responsible for answering inbound calls from providers and healthcare facilities. The Provider Services Specialist ensures providers successfully register for Zelis services and navigate the...


  • Maple Shade, New Jersey, United States Smashburger Full time

    Smashburger in Maple Shade, NJ is seeking a skilled and energetic Customer Service Representative to join their full-time team as a Cashier / Food Runner. As an essential part of the success of our restaurant, you will provide outstanding customer service, efficiently process transactions, and maintain a clean and well-stocked work area.Our ideal candidate...


  • Walnut Creek, California, United States Volvo Cars Walnut Creek Full time

    About the RoleWe are seeking a highly skilled and organized Customer Service Representative to join our team at Volvo Cars Walnut Creek. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering and directing incoming phone calls in a professional mannerGreeting...


  • Walnut, California, United States Hotel Management Full time

    About the RoleWe are seeking a highly motivated and organized Customer Service Representative to join our team at Hotel Management. As a key member of our front desk team, you will be responsible for providing top-notch service to our guests, handling guest inquiries, and resolving any issues that may arise.Key Responsibilities:Managing front desk activity,...


  • Walnut Creek, United States AccentCare Full time

    Overview Why Youll Love Being a Client Service Coordinator at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...


  • Walnut, United States First Federal Savings Bank Illinois Full time

    First Federal Savings Bank is hiring a part-time Customer Service Representative for our Walnut branch! Our CSRs are responsible for building customer relationships and developing business with existing and prospective customers. This position is responsible for processing customer account transactions, providing high quality customer service, and...


  • Walnut, United States First Federal Savings Bank Illinois Full time

    First Federal Savings Bank is hiring a part-time Customer Service Representative for our Walnut branch! Our CSRs are responsible for building customer relationships and developing business with existing and prospective customers. This position is responsible for processing customer account transactions, providing high quality customer service, and...


  • Walnut Creek, United States Gallagher Full time

    Introduction: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...


  • Walnut, Mississippi, United States Loves Travel Stops & Country Store Full time

    **About the Role**We are seeking a skilled and friendly Customer Service Representative to join our team at Loves Travel Stops & Country Stores. As a key member of our team, you will be responsible for delivering exceptional customer service by providing efficient and friendly service in a fast-paced environment.**Key Responsibilities:**Maintain a clean and...


  • Walnut Creek, California, United States First Citizens Bank Full time

    Job DescriptionThe Financial Services Representative role at First Citizens Bank is a dynamic position that requires excellent communication and customer service skills.About UsWe are a leading bank committed to providing exceptional banking services to our customers. Our team members play a vital role in achieving this goal by delivering personalized...


  • Walnut, California, United States Sodexo S A Full time

    We are seeking a skilled Retail Customer Service Representative to join our team at Sodexo in MT. SAN ANTONIO COLLEGE. As a vital member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through providing top-notch service and support.


  • Walnut, Illinois, United States First Federal Savings Bank Illinois Full time

    First Federal Savings Bank Illinois is a leading financial institution seeking a skilled Customer Service Representative for our Illinois branch.We offer a competitive salary of $38,500 per year, along with opportunities for career growth and professional development.Job OverviewAs a Customer Service Representative at First Federal Savings Bank, you will be...


  • Maple Shade, New Jersey, United States The Boyd Group Full time

    Glass America OverviewA successful Customer Service Representative will have a direct impact on the efficiency and effectiveness of our shop operations team. This role is instrumental in the overall success of Glass America, a respected leader in the auto glass industry with operations in 38 states.The ideal candidate will be able to professionally handle...


  • Walnut, California, United States Stater Bros. Full time

    We are seeking a highly motivated Retail Customer Service Representative to join our team at Stater Bros. As a Store Clerk, you can expect to earn an estimated $13.00-$16.00 per hour in this customer-focused role.Job DescriptionThis Sales Floor Associate position involves providing exceptional customer service, processing transactions, and maintaining a...


  • Walnut Ridge, United States Arisa Health Full time

    Arisa Health is seeking a Customer Service Representative in our Walnut Ridge Outpatient program. A high school diploma or equivalent is required. Associates degree preferred. Two years of experience in a related field is required. The position will be scheduling appointments on behalf of therapists, running reports in internet sites as well as Microsoft...


  • Walnut Grove, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Role The Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions,...

  • Sales Associate

    7 months ago


    Walnut Creek, United States Drybar Shops Full time

    Overview: *FLEXIBLE SCHEDULES, PAID TRAINING, $19 per HOUR (Plus bonuses -- there's no ceiling!)* Come be a part of a growing location with opportunities to advance! You will be a part of a fun and inclusive team who helps one another learn and grow their craft! Drybar is a blow dry-only hair salon and our philosophy is simple. Focus on one thing and be the...


  • Walnut Creek, California, United States Drybar Shops Full time

    About UsDrybar Shops is a blow dry-only hair salon with a simple philosophy: focus on one thing and be the best at it. We are committed to providing an exceptional customer experience and offer a range of benefits to our employees.Job SummaryWe are seeking a highly motivated and experienced Retail Sales Associate / Customer Service Representative to join our...