Customer Service Representative
3 days ago
A successful Customer Service Representative will have a direct impact on the efficiency and effectiveness of our shop operations team. This role is instrumental in the overall success of Glass America, a respected leader in the auto glass industry with operations in 38 states.
The ideal candidate will be able to professionally handle customer interactions and general inquiries, both in person and over the phone. They will have a sense of urgency when scheduling customer appointments and maintain regular communication with Auto Glass Technicians in the field.
Key Responsibilities:
- Professionally handle customer interactions and general inquiries.
- Schedule customer appointments with a sense of urgency.
- Maintain regular communication with Auto Glass Technicians.
What We Offer:
- Full-time position with a competitive starting wage ($45,000 - $55,000 per year).
- Benefits that start on your first day of work.
- Career development and progression opportunities.
- 401k, PTO, paid holidays, life insurance, and short-term disability.
- Be part of a company that continues to grow and expand its operations.
Requirements:
- Work experience demonstrating the ability to stay organized and handle a high volume of phone calls and emails.
- Comfortable in a customer-facing, front-line role.
- Reliable and dependable hard worker with a positive demeanor.
- High aptitude for technology with strong typing and data entry skills.
- Process-driven with the understanding of how to manage inventory levels.
- Ability to work some Saturdays and overtime as necessary.
- General knowledge of automobile functions and systems.
- Auto Parts and/or Dispatcher experience is highly desirable.
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