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Voice Engineer

1 month ago

Dallas, United States The Hird - USA Full time

Work Authorization: US Citizen


Position Summary :

The ideal candidate would be required to support customers with engineering work related to physical installs and decommissioning of handsets, switches, etc. Provide remote support of voice/data gear during incidents, building power downs, etc. Perform voice CPE backups/reboots. Research and/or apply vulnerabilities/patches, policy and routing changes.


Primary skills required:

Knowledge and troubleshooting experience of Avaya Voice Platform SW & HW, Nice Call Recording, Cisco Call Manager, Cisco NAC, BVOIP (IP Flex & TAO), IP Toll Free (Route-IT, Business Center, etc.) , Smart hands for Voice/Data Gear, Planned Maintenance, Entrado EGW, WebEx, Genesys, MS TEAMS Voice, UCAS, various softphone app


Core Responsibilities:

  • Support customers with downtime, manage incidents, perform periodic updates on customer devices
  • Should be able to handle escalations.
  • Regular meeting participation.
  • Executive support for various individuals
  • Build custom reports
  • Perform on-site and remote health checks
  • Process changes and support projects.
  • Change control compliance.
  • Update tickets and assorted admin work.
  • Should be available to support customers outside working hours on any immediate downtime.


Requirements:

  • Excellent communication skills.
  • 8+ years of experience working with voice and data
  • Well verse with voice platforms
  • Knowledge of Routing/ Switching/ Telco-Transport Layer/ Mobility and ISP environments, LAN, WAN, Knowledge of IP, Enterprise Network, SIP and BvOIP.
  • Excellent problem-solving and analytical abilities
  • Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
  • Resourceful, with the ability to work independently.
  • Strong time management skills and attention to detail
  • Ability to multi-task activities with shifting priorities