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Business Services Manager
2 months ago
Canon has a full time/permanent position for a Business Services Manager, managing office services, facilities and hospitality services for a growing client of ours in Philadelphia, PA (19103).
This individual will have 1-3 direct reports while overseeing 8 of our other satellite offices in PA, NH, NJ, VA, VT and DC (may require minimal travel as needed).
Overview:
The primary job duty of a Business Services Manager is to service the daily facilities and business services activities for their Location Group to ensure delivery of a safe, efficient, welcoming business environment and the required administration to support the group.
Core Activities:
Facilities and Workspace Services task list:
- Updating floor plans (employees’ seating chart) in the Customer’s CREST system
- Asset Management: Log all of Customer’s hardware such as monitors, laptops, PC, phones, and other electronic devices in the Customer’s Itad system
- Document Management: Use Customer’s vendor, Iron Mountain to log, track, and store documents
- Fleet Management: Assist in overseeing the Customer’s lease cars (Fleet) for each location, ensuring cars are available and assigned to employees as needed. The Customer will have train the Staff in using their system for Fleet Management
- Furniture ergonomics: Coordinate with Customer to request special chairs, desks, or any office furniture adjustments
- Hoteling/Guest services using iOffice
- Assist in onboarding new employees (assigning badges, laptops, phones, and granting assess to Customer’s systems)
- Assist in offboarding former employees by removing them from the Customer’s systems and make sure all of Customer’s material are returned
- Invoice processing in SAP/Ariba
Provide operational support services to Customer and its clients/vendors within the following scope:
- Onsite day-to-day operational decisions, monitoring adherence to budgets and company policies
- Maintain budgets and expenses to ensure projects are on course
- General office support
- Troubleshooting for new hires (and current employees) with their work issues, such as desk, chair, computer, phone, and Wi-Fi access
- Vendor management
- Submitting a request to the building landlord’s security for Customer’s vendors to come on-site
- Submit work requests to the building landlord for service provided within the scope of the lease
- Coordinated and orchestrated support services for Customer’s vendors to deliver needed services seamlessly
- Employee relocation – coordinated with HR & Space Planning (Customer will collaborate with the Space Planning group for office designing)
- Hospitality
- Liaison for corporate functions and projects (Health Fairs, employees moving from one site to another, adding and removing equipment)
- Management of catering, conference services, hoteling space assignments and coordination of business events
- Emergency Response
- Immediate response to critical facility service disruptions and building emergency response efforts
- Facility planning with a degree of autonomy
- Regional coordination of site procedures and services within their Location Group
- Establish and maintain relationships with executive-level stakeholders, location leadership, and key internal contacts
Customer Responsibilities
Provide training to the Staff on the following systems:
- CREST for updating floor plans
- ITad system for Asset Management
- Fleet Management system technology
- iOffice administration training for Hoteling/Guest services
- Any Customer’s systems we must employ in the Onboarding/Offboarding of Customer’s staff and contractors
- SAP/Ariba training for invoice processing
- Provide 2 Laptops, one per Staff with all software and subscriptions to fulfill the responsibilities of the role
- Provide 2 Smartphones, one per Staff with data plan and loss and damage insurance
- Staff will travel between their Location Groups and all travel expenses, other than the Staff’s home base, are paid by Customer
Job Type: Full-time
Pay: $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Management: 1 year (Preferred)
- Office Services: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
- Facilities: 1 year (Preferred)
- SAP/Ariba: 1 year (Preferred)
