Technology Program Manager

2 weeks ago

Norwalk, United States Wilton Re Full time

Position Summary:

The Technology Program Manager will be the go-to contact for business partners and will have strong capabilities to breakdown complexity to clearly articulate and translate business needs. They will serve as the functional lead for project efforts and drive cross-team collaboration for some of our most complex initiatives. Working closely with stakeholders in the Finance, Actuarial and Operations functions to lead requirements session’s, e.g., finance driven, regulatory, deal driven, etc.; translate information into user stories and acceptance criteria; develop and conduct testing and related documentation; perform data mapping activities ranging from data ingestion to our data warehouse to application usage and reporting; and analyze current business processes to identify opportunities for automation.

To thrive in this position, the candidate will possess a deep comprehension of the Life and Annuity industry and be viewed as a thought leader who can drive/lead business process change within the organization.


Role Responsibilities:

  • Lead end-to-end project management for technology initiatives and utilize various methods to plan, execute and close projects successfully.
  • Collaborate with business leaders, and other stakeholders to understand technology requirements and business objectives and facilitate effective communication and alignment between said stakeholders.
  • Analyze complex datasets related to insurance technology systems for purposes of integration into data warehouse and analytical toolsets.
  • Collaborate with IT and Operations teams to integrate and streamline data flows across platforms and ensure interoperability.
  • Lead process mapping sessions with key stakeholders by applying knowledge of business process analysis and modelling, identify current state gaps, and develop process improvement solutions.
  • Collect, document, and analyze business requirements of current and proposed solutions to define project scope and offer appropriate business recommendations.
  • Oversee the adoption of business technology changes; support user acceptance testing planning through requirements traceability analysis and test-scenario identification; assist business partners in defining and establishing performance frameworks and KPIs.
  • Communicate complex concepts and results in a clear and effective manner, including key deliverables such as requirements documentation and functional specifications, or presentations to summarize information for executive audiences.
  • Flex to support all aspects of business analysis as needed (e.g., lean documentation, current state analysis, roadmaps, customer interviews, facilitate workshops, participant in journey mapping, etc.)
  • Facilitate professional development training and learning opportunities for team members, including new hires; work to improve delivery practices of the organization by introducing and establishing best practices. This position has (1) direct report.
  • Sets an example and provides leadership to others by modeling a results-oriented and organized approach to work with the ability to prioritize multiple work efforts while maintaining attention to detail; resolve problems in a timely manner.


Basic Qualifications:

· Minimum 5-8 years of experience in a Technology Program Manager or similar role such as Senior Project Manager/ Analyst.

· Has a solid working knowledge of life, annuity and long term care products.

· Deep understanding of data usage and manipulation using Excel VLOOKUP, Pivot tables and SQL.

· Mastery of problem solving, critical thinking, and analytical skills needed to define and understand business needs and determine appropriate solutions to support organization-wide change.

· Provides leadership to drive collaboration and operates with a servant leader’s mindset within team environment.

· End-to-end experience and knowledge of the delivery lifecycle of various implementation methodologies (such as Agile, Scrum, Waterfall), project management, quality assurance and testing methodologies for both large, complex, and small deliveries

· Strong written and verbal communication skills; able to convey complex information to business users and communicate findings to business leaders.

· Self-motivated and independent with a sense of accountability for work; proven adaptability to shifting priorities and ambiguity, and ability to learn quickly; ability to work well under pressure.

· Proven experience leading small, agile teams in the delivery of various projects and work products.

· Hybrid schedule, 3 days in the Norwalk CT office


Required Education / Certifications

  • Bachelor’s degree in in Business Administration, Business Management, Information Systems, or related field.


Base salary/hourly rate range for this position in Connecticut is between $120,000 and $160,000. Please note that specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training and experience.


Wilton Re strives to attract, develop, and retain a diverse workforce. We are committed to providing an inclusive and accessible work environment where all associates feel valued, respected, and supported. Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current associates, without discrimination. A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about accommodation will be treated as confidential.


To All Recruitment Agencies: Please do not send any resumes or solicitations regarding open positions to Wilton Re employees unless you have been requested to work on this position or other positions with Wilton Re; please reach out to your main point of contact. Wilton Re is not responsible for any fees related to unsolicited resumes.

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