Financial Service Specialist I, II, or Sr

2 weeks ago

Kingston, United States Kitsap Bank Full time
Join the Kitsap Bank Family as a Financial Service Specialist I, II, or Senior (DOE)
Kitsap Bank is an independently owned, local bank whose roots trace all the way back to 1908. We are focused on the long-term, and being responsible stewards of the resources entrusted to us by our customers, our communities, and the environment. As a local, woman and family-owned company, our culture is like a big family, and we recognize our responsibility in supporting others-giving back both time and money into the causes that enrich our communities. Kitsap Bank has been recognized numerous times by the Puget Sound Business Journal and its employees as one of Washington's Best Workplaces.

Compensation Structure:

Grade: 14 Range: $17.53 - $25.25

Grade: 15 Range: $19.13 - $27.74

Grade: 16 Range: $21.35 - $32.04

This position may be eligible for quarterly incentive pay and an annual bonus depending on business factors and if the employee meets eligibility criteria.

Summary:

The Financial Service Specialist I (FSS I) provides exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients. The FSS I builds and enhances client relationships by actively promoting the Bank's products and services. Interviews clients to determine banking needs and makes appropriate referrals to enhance client relationships.

Essential Functions:
  • Leads key sales initiatives by meeting or exceeding individual sales goals and contributing to the achievement of branch sales goals.
  • Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client's needs referring them to appropriate support staff when needed.
  • Interviews clients to determine banking needs. Discusses consumer and commercial products.
  • Accurately quotes rates, terms and programs to meet client consumer lending needs. Facilitates the end to end process from loan origination to closing for both non real estate and real estate secured lending products.
  • Opens and processes new accounts including all types of consumer and business deposit accounts and safe boxes.
  • Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
  • Assists branch manager with branch meetings and staff training.
  • Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
  • Develops, maintains and demonstrates a thorough knowledge of Kitsap Bank products and services, documentation requirements and systems operation.
  • Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
  • Maintain the safety and confidentiality of customer information.
  • Backs up teller line as necessary; accurately and efficiently processes and records routine teller transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments and money transfers.

Required Education, Experience, and Skills:
  • High school diploma or equivalent.
  • Minimum of two years customer service and/or sales experience. Banking or financial service industry experience preferred. Equivalent combinations of education and experience will be considered.
  • Minimum of two years cash handling experience.
  • Knowledge of banking products and services and the consumer lending process.
  • Ability to assess client needs and identify opportunities for cross-selling Bank products and services.
  • Demonstrated success building and enhancing client relationships.
  • Must be a team player with a positive attitude.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Ability to perform basic math - addition, subtraction, multiplication, fractions and percentages.
  • Ability to effectively utilize computer technology.
  • Ability to work a flexible schedule.
  • Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator
  • Must meet NMLS registration requirements*

*Note: This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008. You will be subject to the required registration process, which includes a criminal background check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. The Bank will verify whether the applicant has been included in any of the following lists: U.S. System for Award Management (SAM), the HUD Limited Denial of Participation List (LDP List), or the Federal Housing Finance Agency's (FHFA) Suspended Counterparty Program (SCP) list. Inclusion on any of these lists may also result in a rescission of your offer or termination of employment.

Physical/Mental Requirements:
  • Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists.
  • Requires use of close and distance vision.
  • Ability to read, write, speak and understand English and effectively communicate with Bank clients
  • Travel is occasionally required to client's places of business and to attend community events.
  • Ability to discern information and formulate appropriate action.
  • Ability to lift up to 30 pounds.

Benefits Provided:
  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts and Health Spending Accounts
  • Lifestyle Spending Accounts
  • Health Reimbursement Accounts
  • Employee Assistance Program
  • Company Sponsored Life/AD&D and Long Term Disability
  • Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
  • Pet Insurance

Retirement:
  • 401k (match 4%) and Profit Sharing

Time Off:
  • 10 Vacation days (prorated during first year)
  • 2 Personal Days
  • 1 Volunteer Time Off Day
  • 11 Holidays
  • 1 Sick Day per Month
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