Current jobs related to ITSM Manager - Plano - Acro Service Corp

  • ITSM Enterprise Solutions Manager

    1 week ago

    Plano, Texas, United States Catapult Staffing Full time

    ITSM Enterprise ManagerAbout the CompanyCatapult Staffing is a prominent staffing agency specializing in connecting top talent with leading organizations across various industries. Our client is a well-established global automotive manufacturer with a legacy of excellence and innovation in vehicle production.Job OverviewThe ITSM Enterprise Manager will be...

  • ServiceNow Project Manager

    2 days ago

    Plano, United States Teamware Solutions Remote Work Freelance Full time $65 - $70

    Desired Skills/Requirements: Graduate (minimum), MBA (IT/Operations) is preferred.8-10 years of minimum project management experience in ITITIL® or ITSM certifications preferred. PMP certification is desirable.Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool...

  • ServiceNow Project Manager Catalogue

    4 weeks ago

    Plano, United States Visionary Innovative Technology Solutions LLC Full time

    Position: SNOW Project Manager Catalogue Location – Mclean, VA/Plano, TX (day one onsite, 3 days onsite in a week) Duration: 6+ MonthRole Overview:Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to...

  • ServiceNow Project Manager Catalogue

    4 weeks ago

    Plano, United States Visionary Innovative Technology Solutions LLC Full time

    Position: SNOW Project Manager Catalogue Location – Mclean, VA/Plano, TX (day one onsite, 3 days onsite in a week) Duration: 6+ MonthRole Overview:Service Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to...

  • SNOW Project Manager Catalogue

    2 weeks ago

    Plano, United States Smartwork IT Services Full time

    Job DescriptionJob DescriptionJob Title : ServiceNow Project Manager Location : Mclean, VA/Plano, TX Job Type : Contract Job Description:Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.Managing several key/strategic projects at any given point in time preferably for...

  • SNOW Project Manager

    4 weeks ago

    Plano, United States Rishabh RPO Full time

    Job DescriptionJob DescriptionPosition- ServiceNow Ops ManagerLocation Plano, TX (Hybrid 2 days in office every week)Duration 06-12 monthsJob Description:A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end. Supervisory skills and the ability to leverage support from other parts of the...

  • SNOW Project Manager Catalogue

    4 weeks ago

    Plano, United States Nexo Global Inc Full time

    Job DescriptionJob DescriptionPosition: SNOW Project Manager Catalogue (Location Mclean, VA/Plano, TX (day one onsite, 3 days onsite in a week)Role OverviewService Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g....

  • IT Service Manager

    1 week ago

    Plano, United States LaSalle Network Full time

    As an IT Service Manager, you will serve as an Incident and Change Leader under minimal supervision within the IS Operations team. This requires a high level of availability to respond to reports of major incidents, follow through on associated RCAs and run the weekly CAB meeting. In this role, it is imperative to have exceptional communication skills, a...

  • Program Manager, Onboarding

    2 weeks ago

    Plano, United States XperiencOps Inc Full time

    Job DescriptionJob DescriptionAbout XOPSXOPS is an innovative SaaS company dedicated to empower Fortune 500 companies to automate their IT operations. Our platform integrates seamlessly with IT Service Management (ITSM) and other enterprise systems, helping organizations optimize their processes and achieve superior business outcomes. Operating in a dynamic,...

  • IT Project Manager

    2 weeks ago

    Plano, United States Genesis10 Full time

    Genesis10 is currently seeking an IT Project Manager with our client in the financial industry located in Plano, TX. This is a 12 + month contract position. Responsibilities: Promote and coach the Agile mindset and principles, enabling the organization to become high-performing as one cohesive team Coordinate release execution through defining...

  • IT Project Manager

    3 weeks ago

    Plano, Texas, United States Genesis10 Full time

    Genesis10 is currently seeking an IT Project Manager with our client in the financial industry located in Plano, TX. This is a 12 + month contract position.Responsibilities:Promote and coach the Agile mindset and principles, enabling the organization to become high-performing as one cohesive teamCoordinate release execution through defining cross-team...

  • Snow Architect

    1 month ago

    Plano, United States Avance Consulting Full time

    Job DescriptionJob DescriptionJob TitleSnow Architect - Catalog (10-12 Years)Must Have Experience· Experienced in implementation of ITSM solution using industry best practices.· Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)· Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts...

  • Servicenow Architect – Catalogue

    4 weeks ago

    Plano, United States Visionary Innovative Technology Solutions LLC Full time

    Position: Servicenow Architect – Catalogue Location: Mclean, VA/Plano, TX (day one onsite, 3 days onsite in a week) Duration: 6+ MonthJob Description:Experienced in implementation of ITSM solution using industry best practices.Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)Hands-on development experience of ServiceNow scripting like...

  • SNOW Senior Architect

    4 weeks ago

    Plano, United States Nexo Global Inc Full time

    Job DescriptionJob DescriptionPosition: SNOW Senior Architect Catalogue Location Mclean, VA/Plano, TX (day one onsite, 3 days onsite in a week)JDServiceNow Architect (8-10 Years)Experienced in implementation of ITSM solution using industry best practices.Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)Hands-on development experience of...

  • Client Onboarding Program Manager

    3 days ago

    Plano, Texas, United States XperiencOps Inc Full time

    About XperiencOps IncXperiencOps Inc is a forward-thinking SaaS organization focused on empowering Fortune 500 enterprises to streamline their IT operations. Our platform integrates effortlessly with IT Service Management (ITSM) and various enterprise systems, assisting organizations in optimizing their workflows and achieving outstanding business results....

  • ServiceNow Tech Lead

    2 weeks ago

    Plano, United States Ehub Global Inc Full time

    Role: ServiceNow Tech LeadLocation: Plano, TX Or McLean, VA (Onsite opportunity)Position Type: 12 Months contract on C2CJob Description:A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.Supervisory skills and the ability to leverage support from other parts of the organization.Ability to work with...

  • ServiceNow Tech Lead

    3 weeks ago

    Plano, United States Ehub Global Inc Full time

    Role: ServiceNow Tech LeadLocation: Plano, TX Or McLean, VA (Onsite opportunity)Position Type: 12 Months contract on C2CJob Description:A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.Supervisory skills and the ability to leverage support from other parts of the organization.Ability to work with...

  • ServiceNow Administrator

    1 week ago

    Plano, United States Avance Consulting Full time

    Job DescriptionThe ServiceNow Platform Administrator will demonstrate skills in areas for the Operational support, Incident/problem resolution, documentation, and technical support of the ServiceNow platform. This position will focus on supporting the ServiceNow platform and administrative activities.Perform day-to-day administration of the ServiceNow...

  • ServiceNow Administrator

    1 week ago

    Plano, United States Avance Consulting Full time

    Job DescriptionThe ServiceNow Platform Administrator will demonstrate skills in areas for the Operational support, Incident/problem resolution, documentation, and technical support of the ServiceNow platform. This position will focus on supporting the ServiceNow platform and administrative activities.Perform day-to-day administration of the ServiceNow...

  • Delivery Program Manager

    3 days ago

    Plano, Texas, United States Bank of America Full time

    Job SummaryThis role is responsible for planning and coordinating the execution of project/small program deliverables, requiring the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and...

ITSM Manager

2 months ago

Plano, United States Acro Service Corp Full time

Job Title : ITSM Engineer

Duration : 12 months(Possibility of extension)

Location : Plano, Tx

Pay : $68-73/hr on w2 basis without benefits.


***NO C2C***


Description:

  • Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively.
  • Work to further develop, modify, and optimize our existing Service Management Practices as appropriate.
  • Collaborate with business and IT stakeholders to ensure smooth and reliable delivery of software and systems to fulfill business objectives, support business processes, and ensure business continuity.
  • Assist the Program/Project Manager and development teams across multiple workstreams in planning, maintaining Forward Schedule Release Calendar, and timely communication of release schedules, artifacts, and status to all stakeholders.
  • Conduct release readiness reviews, and milestone reviews, lead and coordinate the go-live activities including the execution of the deployment plans and checklists.
  • Ensure that the organization's release controls are documented and well understood by development teams and support teams.
  • Ensure that all changes are managed in a controlled manner, including standard, normal, and emergency maintenance relating to business processes, applications, and infrastructure.
  • Participate/Chair the Change Advisory Board (CAB) and ensure the CAB has the information needed to evaluate changes Providing oversight of expedited and emergency changes, ensuring the correct escalation path is followed.
  • Evaluate all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risk.
  • Ensure that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner.
  • Ensure all P1 incidents and selected P2 incidents are resolved appropriately and forwarded through the appropriate problem management process as required.
  • Coordinating Post Change reviews with the change owners as necessary, feeding any follow-up actions into the Problem Management / Root Cause Analysis (RCA) processes
  • Participate in the problem management process to get to the root cause of technology problems to improve the availability of systems and manage the end-to-end lifecycle of problems.
  • Analyze incident trending for possible chronic incidents that should be considered for proactive problem management.


Qualification:

  • Education Level: Bachelor's Degree Required
  • 10 years of relevant work experience is required.
  • ITIL Certification (version 3 or 4) is preferred.
  • Strong understanding of ITIL best practices.
  • JIRA Service Management and ServiceNow = Required, 5 year a minimum.


Requirements:

  • Looking for ITSM Enterprise Manager/Engineer kind of profile who has exposure working in all the process - Incident, Problem, Change, and Release Management. I am looking for candidates with Change, Release and problem management combined experience.
  • Around 8- 10 years of relevant work experience is required.
  • Strong understanding of ITIL best practices.
  • JIRA Service Management and ServiceNow = Required, 5 year a minimum.
  • ITIL Certification (version 3 or 4) is preferred.