Customer Service Representative

3 weeks ago

Fort Mill, United States Kuraray America , Inc. Full time
Title: Customer Service Representative

Location: Fort Mill, SC

Who we are:

Voted one of the Nation's Best and Brightest Companies to Work for, Kuraray America, Inc. (KAI) is a global leader in specialty chemical, fiber, and resin production. With top-of-the-line research and production facilities and a vast network of supplies from around the world, Kuraray leads the industry in specialty dental, fiber, resin, and elastomer products. Kuraray America is a wholly owned subsidiary of Kuraray Company, Ltd. Based in Tokyo, Japan. Kuraray has operations in 31 countries and employs more than 11,000 employees, including over 800 in the United States.

Why Kuraray:

Kuraray is building a better tomorrow, today. Our team members are dedicated to expanding our business with committed professionals who share essential values such as integrity, excellence, teamwork, and accountability.

As a part of Kuraray America, Inc., our team shares the advantages of working for the leader in specialty chemicals, resins, and fibers. Our international presence and resources allow us to be a world-leading innovator in the industries we service. Yet, despite our size, our people are more than just a number. As a new team member, you can expect to earn responsibility quickly. Our commitment to our people is visible in our comprehensive benefits package. As a Kuraray team member, you will have the opportunity to enjoy competitive salaries and benefits, incentive opportunities, and an excellent work environment.

Position summary:

The Customer Service Representative will provide essential administrative support, managing orders from third parties related to Industrial Fiber. This role includes full responsibility for order management of assigned customer orders and coordinating with various departments-such as sales, production, product management, accounting, marketing, logistics, and international counterparts-as well as KAI vendors, agents, and transportation. The goal is to ensure that customer order requirements are met in terms of quantity and timeliness.

Responsibilities:
  • Check and enter Accounts Payable/Receivable into SAP, communicate with Industrial Fiber team, accounting dept., customers and vendors especially logistics firm as needed
  • Check and issue PO/SO, inbound/outbound entry, issue invoice, create in SAP, print hard copy, communicate with Industrial Fiber team, accounting dept., KRC, customers and vendors especially logistics firm as needed.
  • Documents handling such as Packing List, Bill of Landing, Import Security Filing and Certificate of Analysis for import/export, communicate with KRC, vendors especially logistics firm and customers.
  • Delivery schedule tracking using information provided by outsource.
  • Store documents for each PO and organize data in shared BOX system.
  • Respond to email inquires
  • Provide regular delivery schedule updates to key customers.
  • Track outstanding AR/AP in SAP.
  • Communicate with customers and ask for payment if payment is delayed.
  • Registration any information into SAP as needed.
  • Send in-transit report to supervisor.
  • Communication support for expats and visitors from outside of the US.
  • Documents preparation for audit.
  • Support sales activities:
    • Update price list
    • Tradeshow logistics set up
  • Sample sending.
Minimum Qualifications:
  • High school diploma or equivalent required
  • A minimum of three years of business experience in customer service taking care of logistics.
  • Experience with SAP
  • Ability to perform basic data entry functions
  • Intermediate level of MS Excel and Outlook
  • Outstanding verbal and written communication, presentation, interpersonal, creative thinking, consulting, and analytical skills.
  • Ability to prioritize work to manage multiple projects to meet deadlines.
  • Excellent problem-solving/decision-making skills.
  • Ability to multi-task
  • Candidates must have a valid driver's license.


We offer a competitive compensation package that includes base pay and an annual incentive. This program is designed to reward individual performance and align overall rewards with corporate and team performance.

Our employees benefit from a robust healthcare package that includes wellness reimbursements, along with generous perks such as three weeks of paid time off, ten company holidays, paid parental leave, education reimbursement, and a matching 401k plan, among other offerings.

Applicants must be authorized to work for ANY employer in the U.S.

Please apply online at:

Kuraray America, Inc. is an Equal Opportunity Employer AA M/F/disability/protected veteran status.

No third-party candidates accepted.

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