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Information Technology Support Engineer

1 month ago

Orlando, United States Merge IT Full time

Our enterprise-level client is seeking to add an IT Support Engineer to work onsite in Orlando, FL. Please see below for full details:


Job Notes:

-3+ month contact / extensions and perm conversion possible with good performance

-ASAP start date

-Onsite in Orlando, FL

-Drug & Background required.

-Pay Rate = $24-27 w2 depending on experience level.

Description:

  • Install, Upgrade, Deploy, Test, maintain and troubleshoot Windows and Mac OS X including O365; provide and restore systems configurations and/or reimage or refresh
  • PC desktop, end-user support, new hire systems setups, refresh; provide software and hardware evaluations and upgrades
  • Install and repair computer hardware and peripheral components such as monitors, keyboards
  • Troubleshoot hardware, software including network and internet connectivity issues on site or remotely, LAN, MAN and WAN, VOIP issues; able to isolate issues and perform root cause
  • Provides quick response and maximum uptime for all users and performs end user training when necessary
  • Assist troubleshoot software and hardware failures; help identify and triage connectivity issues; voice/telecom, network, software impacting single or multiple users
  • Set up and support One Drive, Slack, Teams collaboration software
  • Provide assistance and support for remote employees using BSP/VPN and remote tools
  • Strong Customer Service and communication skills; verbal and written
  • Demonstrated excellent interpersonal skills; ability to work well with other support groups as well as client facing customer service skills
  • Support Windows Bit Locker and Mac File Vault encryption and security tools including backup and restores using standard Windows and Mac utilities; standard windows migration USMT
  • Managing and implementing IOS devices
  • Maintain knowledge base database , documentation and asset inventory database
  • Work closely with team and other Towers and service providers to resolve issues and problems; escalate issues and/or coordinate with other team and service providers as necessary
  • Monitor SNOW tickets and perform ticket hygiene. Monitor assignment groups to meet Service Level Agreements managing individual ticket count and productivity, (SLA)
  • Take on small projects from start to finish


Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).


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Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.