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Tier 2 End User Support

2 months ago

Sierra Vista, United States Apex Systems Full time

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.


Position: Tier 2 End User Support (TS/SCI clearance)

Location: Fort Huachuca, AZ

Duration: Long term contract

Pay Rate Range: $70-74K plus additional Service pay, Paid Federal Holidays and other perks

Project Description:

• Provide Tier 2 End User Support for PC, Server, Mainframe applications and hardware.

• Responsible for network monitoring, operations, installation or maintenance.

• Handles problem that 1st tier of helpdesk support is unable to resolve.

• Recommends systems modifications to reduce user problems.

• Escalates more complex problems to Senior Level.

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.

• Provides polite and friendly customer service.

• Attempts to resolve as many incidents during the first contact or at Tier 1 / Tier 2.

• Performs systems administration of desktop systems connected to local area and wide area networks. Provide desktop system management/maintenance involving account monitoring, account creation, security, OS installation and other local area system administration.


Education: Associate's Degree with 7 years of experience, or Bachelor's Degree with 5 years of experience


Preferred Skills/Experience:

• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.

• Knowledge of the principles, methods, and techniques used in network and systems administration and support

• Knowledge of related hardware and software

• Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.

• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

• Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot)

• 1 Year DoD experience

• NOSC support experience, including problem resolution and incident tracking

• Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot).


Clearance Level: TS/SCI


Required Certification(s):

• DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract

• IAT II 8570/8140 Baseline Certification Security+ or equivalent

Location: On Customer Site



*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

• Health

• Dental

• Vision

• Life Insurance; Short Term Disability

• Hospitalization Coverage

• Direct Deposit

• Weekly Pay Periods

• Training and Development Programs

• 401k

• Referral Program