Senior ITIL Support Specialist

6 days ago


Sierra Vista, Arizona, United States Computer World Services (CWS)Corporation Full time
Job Description

Computer World Services, Corporation (CWS) is seeking a highly skilled ITIL Support Senior to join our team in the US Army Regional Cyber Center - Continental United States (RCC-CONUS) program. As a key member of our team, you will be responsible for providing non-personal Information Technology (IT) Services and support requirements for the RCC-CONUS.

The RCC-CONUS operates, manages, and defends the Army's NIPRNet and Secure Internet Protocol Router Network (SIPRNet) CONUS portion of the GIG, and the NIPRNet and SIPRNet DoDIN-A. Our team responds to the Theater Combatant Commanders, the ARCYBER, and the Army Cyber Command's Army Cyberspace Operations and Integration Center (ACOIC), which operates the GIG in support of Department of Defense (DoD) operations around the world.

As an ITIL Support Senior, you will set policies and practices for implementing, delivering, and managing IT services for end users in a way that meet the stated needs of end users and the stated goals of the business. You will execute tasks and projects relevant to subject matter, reduce issues to practical recommended options, explain recommendations to decision-makers in terms that permit decisions, and perform studies and analyses on subjects within the technical scope of work.

Key Responsibilities:
  • Responsible for utilizing ITSM and its process-based approach to design, plan, deliver, operate, and manage IT services provided by the RCC-CONUS to its customers.
  • Adhere to industry best practices where possible to improve and/or expand the existing ITIL processes in its process-based approach to design, plan, deliver, operate, and maintain IT services provided by the RCC-CONUS to its customers.
  • Incorporate CPI/CSI as key tenants underlying IT service management within the RCC-CONUS.
  • Evaluate the effectiveness and efficiency of processes internal to the RCC-CONUS that are utilized to manage the quality of services delivered to our customers monthly.
  • Evaluate the quality of services delivered based upon established KPIs, metrics, and industry standards and trending to learn from past successes and failures to continually improve the quality of services delivered to our customers.
  • Offers innovative solutions that meet customers' needs while remaining cost-effective.
  • Ensures transitioning of applications in Development to Maintenance is done effectively with thorough analysis of impact of changes to operational processes and standards.
  • Ensures effective and efficient day-to-day operation with adherence to Request, Incident, Problem, and Change Management processes and procedures within timeframes set by severity levels engaging various IT partners as required.

Requirements

ITIL v3/2011 Expert Certificate or higher
Secret clearance
US Citizen or permanent resident

What We Offer

Computer World Services is an affirmative action and equal employment opportunity employer. We are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that individuals with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at 314.952.5138 or
  • ITIL Senior SME

    2 weeks ago


    Sierra Vista, Arizona, United States SOSi Full time

    Job SummarySOS International LLC (SOSi) is seeking an ITIL Senior SME in Fort Huachuca, AZ. The ITIL Senior SME is responsible for managing IT service management processes and ensuring alignment with organizational objectives.Key ResponsibilitiesDevelop and implement IT service management processes and procedures.Collaborate with stakeholders to identify and...

  • ITIL Senior SME

    2 weeks ago


    Sierra Vista, Arizona, United States SOSi Full time

    Job SummarySOS International LLC (SOSi) is seeking an ITIL Senior SME in Fort Huachuca, AZ. The ITIL Senior SME is responsible for managing IT service management processes and ensuring the delivery of high-quality services to stakeholders.Key ResponsibilitiesDevelop and implement IT service management processes and procedures.Manage IT service delivery and...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job SummarySOS International LLC (SOSi) is seeking a highly skilled Senior Virtualization Specialist to join our team in Fort Huachuca, AZ. As a key member of our IT team, you will be responsible for designing, implementing, and maintaining virtualized infrastructure, storage area networks, and backup/restore systems.Key ResponsibilitiesDesign and implement...

  • Network Senior SME

    2 weeks ago


    Sierra Vista, Arizona, United States SOSi Full time

    Job Title: Network Senior SMESOS International LLC (SOSi) is seeking a highly skilled Network Senior Subject Matter Expert to join our team at Fort Huachuca, AZ. As a key member of our WAN Team, you will be responsible for providing expert-level guidance and support for complex network designs, implementations, and security measures.Key...

  • Network Senior SME

    4 weeks ago


    Sierra Vista, Arizona, United States SOSi Full time

    Job Title: Network Senior SMESOS International LLC (SOSi) is seeking a highly skilled Network Senior Subject Matter Expert to join our team at Fort Huachuca, AZ. As a key member of our WAN team, you will be responsible for providing technical expertise and leadership in the design, implementation, and maintenance of our network infrastructure.Key...


  • Sierra Vista, Arizona, United States V2X Full time

    Job Summary:V2X is seeking a highly skilled Senior Active Directory Specialist to join our team. As a key member of our IT department, you will be responsible for designing, deploying, and maintaining our enterprise Active Directory infrastructure.Key Responsibilities:Oversee the support of Active Directory design, deployment, operation, maintenance,...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job SummarySOS International LLC (SOSi) is seeking a highly skilled Virtualization Infrastructure Senior SME to join our team in Fort Huachuca, AZ. As the escalation point for all virtualization initiatives, this role requires a strong background in system administration, personnel management, and information systems planning.Key ResponsibilitiesOversee...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job SummarySOS International LLC (SOSi) is seeking a highly skilled Virtualization Infrastructure Senior SME to join our team in Fort Huachuca, AZ. As the escalation point for all virtualization initiatives, you will be responsible for ensuring the long-term requirements of systems operations and administration are included in the overall information systems...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job SummarySOS International LLC (SOSi) is seeking a highly skilled Virtualization Infrastructure Senior SME to join our team in Fort Huachuca, AZ. As the escalation point for all virtualization initiatives, this role requires a strong background in system administration, personnel management, and information systems planning.Key ResponsibilitiesOversee...


  • Sierra Vista, Arizona, United States V2X Full time

    Job SummaryV2X is seeking a highly skilled Senior Defense Assessment Analyst to join our team. As a key member of our cybersecurity team, you will be responsible for conducting assessments of defensive security postures, organizing and executing various missions, and developing and maintaining penetration testing techniques and procedures.Key...


  • Sierra Vista, Arizona, United States V2X Full time

    Job Title: Senior Network SMEV2X is seeking a highly skilled and experienced Senior Network SME to join our team as a Key Technical Staff Leader in supporting the Army's Global Cyber Center (GCC).Job Summary:The successful candidate will be responsible for overseeing the secure operations of the enterprise network infrastructure, leading and responding to...


  • Sierra Vista, Arizona, United States V2X Full time

    Job SummaryV2X seeks a seasoned Senior Defense Assessment Analyst to lead our penetration testing and network security efforts. As a key member of our team, you will conduct thorough assessments of defensive security postures, develop and maintain penetration testing techniques, and execute various missions based on government...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job Title: Virtualization Infrastructure Senior SMESOS International LLC (SOSi) is seeking a highly skilled Virtualization Infrastructure Senior SME to join our team in Fort Huachuca, AZ.Job Summary:The Virtualization Infrastructure Senior SME will serve as the escalation point for all virtualization initiatives, responsible for activities related to system...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job Title: Senior Defense Assessment AnalystSOS International LLC (SOSi) is seeking a highly skilled Senior Defense Assessment Analyst to join our team at Fort Huachuca, AZ.Job Summary:We are looking for a seasoned professional with expertise in leading and participating in analysis of actual and predictable interacting operational activities of business to...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job Title: Computer Network Defense Senior SMESOS International LLC (SOSi) is seeking a highly skilled Computer Network Defense Senior Subject Matter Expert to join our team at Fort Huachuca, AZ.Job Summary:The Computer Network Defense Senior SME will report to the WAN Branch Manager and be responsible for monitoring WAN network critical infrastructure...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job Title: Army Enterprise SharePoint SpecialistSOS International LLC (SOSi) is seeking an experienced Army Enterprise SharePoint Specialist to join our team in Fort Huachuca, AZ.Job Summary:We are looking for a highly skilled professional with expertise in SharePoint application and complex information systems architectures. The successful candidate will be...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job Title: Senior Threat AnalystSOS International LLC (SOSi) is seeking a highly skilled Senior Threat Analyst to join our team in Fort Huachuca, AZ. As a key member of our Cybersecurity team, you will be responsible for supporting the defense of the Army Network.Key Responsibilities:Lead security event monitoring and correlation within a tiered Security...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job SummarySOS International LLC (SOSi) is seeking a highly skilled Cybersecurity Senior SME to lead compliance across the mission and all IA/CND compliance activity.Key ResponsibilitiesPerform and lead support of Certification and Accreditation (C&A) or other IA/CND Compliance and Auditing processes and inspections for all enterprise systems and...


  • Sierra Vista, Arizona, United States SOSi Full time

    Job Title: Army Enterprise SharePoint SpecialistSOS International LLC (SOSi) is seeking a highly skilled Army Enterprise SharePoint Specialist to join our team in Fort Huachuca, AZ.Job Summary:The Army Enterprise SharePoint Specialist will be responsible for performing duties such as site surveys, architecture design, system evaluation, system analysis, and...


  • Sierra Vista, Arizona, United States TekSynap Full time

    Job DescriptionWe are seeking a highly skilled Cybersecurity Defense Specialist to join our team at TekSynap. As a key member of our organization, you will be responsible for leading and participating in analysis of actual and predictable interacting operational activities of business to obtain a quantitative, rational basis for decision making through the...