Member Service Representative

2 weeks ago

Houston, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal‘s products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 680 Meyerland Plaza Mall, Houston, TX 77096

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at .

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

* Best Companies for Latinos to Work for 2024

* Computerworld Best Places to Work in IT

* Forbes 2024 America‘s Best Large Employers

* Forbes 2023 The Best Employers for New Grads

* Fortune Best Workplaces for Millennials 2023

* Fortune Best Workplaces for Women 2023

* Fortune 100 Best Companies to Work For 2024

* Military Times 2023 Best for Vets Employers

* Newsweek Most Loved Workplaces

* Ripplematch Campus Forward Award - Excellence in Early Career Hiring

* Yello and WayUp Top 100 Internship Programs

From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team‘s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Member Service Representative

    4 weeks ago

    Houston, Texas, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional member service by maintaining a clean and organized sales floor, assisting members with purchasing decisions, and promoting Sam's Club products and services.Key...

  • Member Services Representative

    4 weeks ago

    Houston, Texas, United States Houstonian Campus LLC Full time

    Job DescriptionAs a Member Services Representative at the Houstonian Campus LLC, you will be the first point of contact for our members and their guests. Your primary responsibility will be to provide exceptional customer service, ensuring a warm and welcoming experience for everyone who enters the club.Key Responsibilities:Meet and greet members and their...

  • Member Services Representative

    6 months ago

    Houston, United States MDVIP Full time

    Overview: Come join an innovative leader in the healthcare industry. MDVIP is seeking a remote contact center Customer Service Representative who has excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and...

  • Seasonal Member Services Representative

    4 weeks ago

    Houston, Minnesota, United States Planet Fitness Full time

    Job SummaryThe Seasonal Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role is seasonal and part-time, ideal for individuals looking for temporary work during our busy months.Key ResponsibilitiesCustomer Service: Greet members, prospective...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States FIRST SERVICE CREDIT UNION Full time

    Job DescriptionAt FIRST SERVICE CREDIT UNION, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Provide exceptional service to members via telephone, email, and in-person interactions.Accommodate member needs by processing transactions, answering questions, and resolving issues in a...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States First Service Credit Union Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Representative at First Service Credit Union.Key Responsibilities:Provide exceptional customer service to members via telephone, email, and fax, ensuring timely and professional responses to their inquiries and requests.Cross-sell FSCU services...

  • Member Services Representative

    3 months ago

    Houston, United States Houston Fitness Partners Full time

    Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,000 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the "Judgment Free Zone." Houston Fitness Partners is a leading independently owned franchisee of Planet Fitness....

  • Member Services Representative

    4 weeks ago

    Houston, Texas, United States Houston Housing Authority Full time

    Job SummaryAs a Member Services Agent, you will provide exceptional customer service to our members, their guests, and hotel guests at the entrances and exits of the club. This is a relationship-driven position that requires friendly conversations with members, guests, and employees.Key ResponsibilitiesMeet and greet members and their guests as they enter...

  • Member Service Representative/Teller

    4 weeks ago

    Houston, United States Houston Federal Credit Union Full time

    Member Service Representative /Teller Location: Southeast Branch, Houston, Texas 77075 Employment Type: Full Time Work Hours: Branch Hours: Monday - Friday: 9:00 am - 5:00 pm, Drive Thru 9:00am - 6:00pm, Saturday: 9:00 am - 2:00 pm Description: HFCU is looking for an outgoing personality to assist members and guest members with their financial transactions....

  • Member Service Representative/Teller

    4 weeks ago

    Houston, United States Houston Federal Credit Union Full time

    Member Service Representative/Teller Location: HBU, Houston, Texas 77074 Employment Type: Full Time Branch Hours: Monday - Friday: 9:00 am to 5:00 pm Saturday: 9:00 am to 2:00 pm Drive Thru and Lobby - Monday - Friday: 9:00 am to 5:00 pm Drive Thru and Lobby Description: HFCU is looking for an outgoing personality to assist members and guest members with...

  • Member Services Representative/Backup Fitness Instructor

    4 weeks ago

    Houston, Texas, United States Houston Fitness Partners Full time

    Customer Service ExpertiseHouston Fitness Partners, a leading independently owned franchisee of Planet Fitness, is seeking a highly skilled Member Services Representative/Backup Fitness Instructor to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our members...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive and engaging experienceTaking customer orders using our...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States FedEx Full time

    Customer Service RepresentativeAt FedEx, we're looking for a Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for:Providing exceptional customer service to our customers, answering their questions and resolving any issues they may have.Assisting with store functions, including receiving and...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Adecco Full time

    Customer Service RepresentativeAdecco is seeking a Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include: Answering incoming calls from customers and resolving their inquiries in a professional and courteous...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.Key...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. As a key member of our front of house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States YMCA of Houston Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at the YMCA of Houston. As a key member of our customer service team, you will be responsible for providing exceptional service and information to current and prospective members through positive communication.Key Responsibilities:Provide service and information to...

  • Client Service Representative

    3 months ago

    Houston, United States Houston Consumer Connect Full time

    At our firm, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Loves Travel Stops & Country Stores. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and organized work environment, and performing various duties to ensure a positive customer experience.Key...